Objective
Seeking a position which would enable me to utilize or apply the knowledge that I possess in the field of Social Sciences and skills that I learned from the work experiences that I had and simultaneously widen my horizon within or outside my area of specialty.
SKILLS AND COMPETENCIES
Excellent English communication skills
Proficient and knowledgeable in most computer programs
Competent typing speed
Customer service oriented
Familiarity with the BPO industry
Able to do multi-tasking
Analytic
Highly adaptable
jula joy salvador
39-B Purok Magsaysay, Loakan Proper, Baguio City, Benguet, Philippines 2600
- || - || -experience
REservation sales specialist • Intercontinental Hotels Group • March 2009 – December 2016
Provided prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information while maximizing conversion of reservation calls for the IHG properties.
Utilized proper selling techniques and strategies to maximize room occupancy and ancillary revenue goals.
message center operator • Worldwide Outsourcing International Services • september 2008 – march 2009
Rendered telephone answering services to the clients of Acourteous Communications and Barbara’s Answering Service.
Technical support representative • sitel • June 2007 – july 2008
Rendered customer service and technical troubleshooting support to AT&T DSL internet subscribers.
Technical support representative • CONVERGYS • SEPTEMEBER 2006 – APRIL 2007
Rendered customer service and technical troubleshooting support to Bellsouth DSL internet subscribers.
gUIDANCE COUNSELOR AND PSYCHOMETRICIAN • lYCEUM nORTHWESTERN UNIVERSITY • jULY 2005 – APRIL 2006
Performed tasks involving research and counseling.
Gathered and filed student information.
Administered and assessed psychological tests.
Education
uNIVERSITY OF THE PHILIPPINES • 2005
Bachelor of Arts in Social Sciences (Political Science – Psychology)