Jula Joy Salvador

 Objective Seeking a position which would enable me to utilize or apply the knowledge that I possess in the field of Social Sciences and skills that I learned from the work experiences that I had and simultaneously widen my horizon within or outside my area of specialty. SKILLS AND COMPETENCIES Excellent English communication skills Proficient and knowledgeable in most computer programs Competent typing speed Customer service oriented Familiarity with the BPO industry Able to do multi-tasking Analytic Highly adaptable jula joy salvador 39-B Purok Magsaysay, Loakan Proper, Baguio City, Benguet, Philippines 2600 - || - || -experience REservation sales specialist • Intercontinental Hotels Group • March 2009 – December 2016 Provided prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information while maximizing conversion of reservation calls for the IHG properties. Utilized proper selling techniques and strategies to maximize room occupancy and ancillary revenue goals. message center operator • Worldwide Outsourcing International Services • september 2008 – march 2009 Rendered telephone answering services to the clients of Acourteous Communications and Barbara’s Answering Service. Technical support representative • sitel • June 2007 – july 2008 Rendered customer service and technical troubleshooting support to AT&T DSL internet subscribers. Technical support representative • CONVERGYS • SEPTEMEBER 2006 – APRIL 2007 Rendered customer service and technical troubleshooting support to Bellsouth DSL internet subscribers. gUIDANCE COUNSELOR AND PSYCHOMETRICIAN • lYCEUM nORTHWESTERN UNIVERSITY • jULY 2005 – APRIL 2006 Performed tasks involving research and counseling. Gathered and filed student information. Administered and assessed psychological tests. Education uNIVERSITY OF THE PHILIPPINES • 2005 Bachelor of Arts in Social Sciences (Political Science – Psychology)