JUDY WANGUI NDIGIRIGI
-- LinkedIn ID: judy-ndigirigi
SUMMARY
● Energetic self-starter with experience in extensive research, data entry, typing, and administrative tasks.
● Excels in providing exceptional service to clients; especially skilled in handling challenging customers.
● Completed the ALX Virtual Assistant Program and thus became a stellar Virtual Assistant.
EDUCATION
University of Adelaide
Certificate in Project Management
Vision Institute of Professionals
CPA Part 1 and 2
October 2021 – November 2021
January 2012-December 2013
WORK EXPERIENCE
Transcriber
GoTranscript Inc.- Delaware, United States
December 2019-Present
Achieved 99.9% accuracy on average across 2,000+ transcription projects, consistently meeting tight
deadlines while maintaining exceptional quality standards.
Developed a comprehensive transcription style guide for focus group projects, resulting in a 20%
increase in data analysis efficiency and deeper insights into consumer behavior.
Customer Service Representative
October 2023-November 2023
Jumia Kenya- Nairobi, Kenya
Developed in-depth product knowledge, enabling accurate and efficient responses to customer inquiries,
thereby improving customer experience and maintaining a 4.9 out of 5 customer satisfaction rating.
Consistently met or exceeded call handling time targets, ensuring high levels of customer service while
maintaining productivity.
Personal Assistant
March 2018 - October 2019
Max Pharmaceuticals – Machakos, Kenya
Implemented a new calendar management system that increased scheduling efficiency by 25%, allowing
for more focused executive time and reduced scheduling conflicts.
Developed and implemented a comprehensive filing system, leading to a 20% reduction in document
retrieval time and improved overall office organization.
Identified and implemented cost-saving measures in office supplies and travel expenses, resulting in a
10% reduction in overall administrative costs.
VOLUNTEER ACTIVITIES
Ambassador, HOC
February 2020 - Present
Actively coordinating with a team of 12 ambassadors to raise awareness about mental health and related issues.
SKILLS
Customer Service
Project Management
Transcription
Data Entry
Effective Communication
Research
INTERESTS
Mental Health
Artificial Intelligence
LANGUAGES
Kiswahili - Native
English - Conversational
Youth Empowerment
