Judith Verissimo

VERISSIMO AYOMIPOSI JUDITH CUSTOMER SERVICE REPREENTATIVE | VIRTUAL ASSISTANT| SALES REPRSENTAIVE Abuja, Nigeria. |-| (- PROFESSIONAL SUMMARY An innovative and result-oriented individual with 6+ years of experience in outbound sales, customer service, and administrative support roles. Demonstrated expertise as a Virtual Assistant, Customer Service Representative and Sales Representatives, specializing in enhancing social media engagement, executing effective cold calling strategies, and nurturing client relationships. Proven ability in recruiting, training, and onboarding. Adept in office management, including bookkeeping and data registration, proficient in managing schedules, addressing customer complaints, and implementing quality controls. Possesses strong organizational, leadership, and communication skills, with proficiency in various CRM and project management tools. Collaborates effectively stakeholders to ensure achievement of goals. SKILLS  Interpersonal Skills  Analytical Thinking  Adaptability & Flexibility  Presentation & Report Writing  Cross-Functional Collaboration  Business Development & Planning  Intense Focus & Attention to Detail        Leadership Skills Customer Service Conflict Resolution Budget Management Project Management Relationship Building Strategic Management        Organizational Skills Process Improvement Sales & Lead Generation Data Entry& Data Analysis Marketing & Sales Strategies Telephone & Email Etiquette Email Marketing & Management TOOLS: Monday.com | Zendesk | Digipro.com | Slack | Trello | Dialer for calls | Salesforce | Front | MS Teams App | MS Office | Burner for Calls | Nutshell | Click-Up | CRM | CSM| Chase WORK EXPERIENCE Sales Representative CALL EXPERTS (SPECIALTY LIFE INSURANCE)  Conduct outbound calls of over 500 calls a day to clients across Canada  Sell out insurance to clients  Performing daily Follow-ups to nurture client relationships.  Consistently meeting and exceeding KPIs.  Demonstrating in-depth product knowledge. March 2025 –May 2025 Sales Representative CALL EXPERTS (REIB)  Conduct outbound calls of over 500 calls a day to clients across the United States  Sell out loans and lines of credit  Performing daily Follow-ups to nurture client relationships.  Consistently meeting and exceeding KPIs.  Demonstrating in-depth product knowledge. October 2024 –March 2025 Human Resource Assistant February 2024- July 2024 GAOTEK INC          Reviewed CVs to identifyqualified candidates for open positions. Conducted training sessions for new hires to ensure effective onboarding. Administered and supported employee benefits and compensation programs. Assisted in developing and implementing training programs to enhance employee skills. Supported various HR projects and initiatives, including employee engagement activities. Facilitated internal communication, addressing HR-related concerns and policy questions. Coordinated recruitment efforts by scheduling interviews and assisting in candidate selection. Supported the hiring process by preparing job offers and managing onboarding documentation. Maintained accurate employee records, including personal details and performance evaluations. January 2023 – August 2024 Virtual Assistant/Customer Service Representative MANIFEST HOME HEALTH LLC  Conducted outbound calls to potential leads, resulting in successful client acquisition.  Performed outbound sales calls for business services, successfully securing new contracts.  Enhanced the quality of outbound sales calls through strategic improvements and training.  Maintained strong client relationships and identified new business opportunities to drive growth.  Established and nurtured business relationships with potential clients through proactive outreach.  Executed Business-to-Business and Business-to-Client cold calling, effectively generating new leads.  Increased followers and drove engagement across all social media platforms through targeted strategies.  Posted and monitored content on social media platforms, optimizing for increased reach and interaction.  Developed new sales territories and employed various methods to significantly boost sales performance.  Developed and implemented content and campaign strategies that enhanced brand visibility and engagement. Administrative Assistant December 2021 – December 2022 CORPORATE AFFAIRS COMMISSION  Attended to 47+ clients daily.  Responded to all inquiries within 10 minutes.  Ensured all operational processes were conducted in a cost-effective and efficient manner.  Prepared and processed documents, reports, and presentations, ensuring accuracy and timely completion.  Coordinated and organized events, meetings, and conferences, ensuring all logistical details were handled effectively.  Supported management with administrative tasks, including calendar management, travel arrangements, and reporting.  Managed daily office operations, including scheduling meetings, handling correspondence, and maintaining filing systems. Sales Representative FIXAM  Conduct outbound calls of over 200 calls a day  Responded to all inquiries within 10 minutes.  Preforming Daily Follow-ups to nurture client relationships.  Consistently meeting and exceeding KPIs.  Demonstrating in-depth product knowledge. August 2017 – February 2018 Administrative Assistant February 2015 – August 2017 STANDARD CARE HOSPITAL  Supported medical staff by preparing and organizing patient files, reports, and correspondence.  Assisted in billing and insurance processing, including verification of patient information and submission of claims.  Handled incoming calls and inquiries, directing them to appropriate departments and providing information as needed.  Managed patient appointments and scheduling, ensuring efficient use of medical staff time and minimizing wait times.  Coordinated patient admissions and discharges, including preparation of medical records and necessarydocumentation.  Processed and maintained medical records, ensuring accuracy, confidentiality, and compliance with hospital regulations.  Managed office supplies and equipment inventory, ordering replacements as needed and maintaining cost-effective practices.  Scheduled and coordinated meetings, including medical conferences and departmental meetings, managing logistics and communication.  Facilitated communication between patients, healthcare providers, and administrative departments to ensure smooth operations and quality care. Customer Care Representative June 2014 – December 2014 NOVEMBER CUBES  Processed orders, returns, and exchanges accurately, ensuring a seamless and positive customer experience.  Maintained detailed records of customer interactions, transactions, and feedback to ensure high-quality service.  Managed and resolved escalated customer issues, ensuring prompt resolution and maintaining customer loyalty.  Upsold and cross-sold additional products and services to customers, contributing to increased sales and revenue.  Provided information to customers, helping them make informed decisions and enhancing their overall experience.  Handled customer inquiries and complaints via phone, email, and live chat, providing timelyand effective solutions.  Resolved customer issues by identifying problems, providing appropriate solutions, and ensuring customer satisfaction.  Monitored and analyzed customer feedback and trends, reporting insights to management for continuous improvement. EDUCATION University of Abuja Bachelor of Science: Business Administration. August 2021 INTERESTS I enjoyresearching, reading, meeting new people, listening to music, and learning new ways and strategies to improve operational efficiency, organizational productivity, and revenue growth. REFERENCE Available on request.