Judith Verissimo

I have built over five years of solid experience across customer service, administrative support, and sales (cold calling)—working in fast-paced, client-facing roles where communication, organization, and empathy were essential.

My journey began at Manifest Home Health, where I worked as a Care Coordinator. I served as the key link between clients and caregivers—scheduling appointments, responding to inquiries, onboarding caregivers, and ensuring that all parties clearly understood the care plan. This role sharpened my administrative and people skills, as I had to balance accuracy, empathy, and quick problem-solving daily.

At Best Roofing Leads and Calls experts, I took on a dual role in customer service and sales, specializing in cold calling. I contacted prospects, managed objections, scheduled appointments, and followed up with leads—always aiming to convert conversations into actionable outcomes. I learned to listen actively, adjust my approach based on the client’s mood or interest, and maintain professionalism even under pressure.

Later, I also worked as a Virtual Assistant at Manifest Home Health, handling multiple clients remotely. My responsibilities included answering calls and emails, managing calendars, booking appointments, and providing day-to-day support. I used various CRM platforms and collaboration tools to streamline communication, track issues, and ensure timely resolutions. This experience boosted my multitasking ability and taught me how to deliver excellent service in a virtual environment.

Across all these roles, one thing has remained consistent—my commitment to providing quality service with a positive attitude. Whether I’m helping someone solve a problem, organizing a schedule, or closing a sale, I bring strong communication skills, attention to detail, and a customer-first mindset.

With over five years of combined experience in customer support, administrative assistance, and cold-calling sales, I’ve developed a versatile skill set that allows me to thrive in client-centered environments. I understand what it means to build trust, maintain professionalism, and contribute to a company’s growth through every customer interaction.