Judith La Ag

Judith Joyce La-ag --South Poblacion, Bacong, Negros Oriental, Philippines 6216 CUSTOMER SERVICE REPRESENTATIVE As a dedicated Customer Service Representative, I focus on maintaining customer satisfaction by supporting company’s products and services. My ability to solve customer challenges with ensuring issues are resolved and positive interactions. My commitment to understanding customer needs and provide personalized service helps build lasting relationships, driving both customer loyalty and business growth. I'm passionate about creating value, enhancing skills and recalibrating knowledge in all forms to be an asset. EDUCATION AND CERTIFICATES BACHELOR OF EDUCATION Foundation University | 2015 - 2016 BACHELOR OF ARTS IN GENERAL CURRICULUM Negros Oriental State University | 2017 - 2022 BACHELOR OF SCIENCE IN COMPUTER SCIENCE Negros Oriental State University | 2016 - 2017 PROFESSIONAL EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE (COLD CALLING) NDERS/SLS Nov 2020 - Dec 2022 Handle at least 300 calls per day for the prospect leads across USA. Verify, update and obtain information to help them qualify and enroll to company’s service. Answer inquiries, resolve issues and offer assistance in a timely manner. Maintain accurate records of calls, sales, and customer interactions with precision. Achieve and surpass daily, weekly and monthly performance target. CUSTOMER RELATIONS IHG Hotels and Resort June 2019 - Aug 2020 Answer inbound calls regarding inquiries and services the company has to offers. Make outbound calls for follow-ups and updates on reservations. Help clients book hotel rooms and inclusions of the room/s they reserved. Handle irate calls proficiently in reference to company policies and protocols. CUSTOMER SERVICE REPRESENTATIVE Qualfon Inc., Dumaguete City Branch May 2017 - Aug 2017 Efficiently handle high volumes of inbound and outbound calls promptly. Address concerns, identify issues, and offer effective solutions or alternatives. Convey accurate and trustworthy information to inform and educate effectively. Capitalize on chances for product upselling and revenue enhancement opportunistically. Participate in weekly meetings addressing team's key performance indicators, updates, concerns, and unexpected challenges. SKILLS Customer Service (Inbound and Outbound) Email Responding Administrative Tasks Scheduling Appointment Attention to Detail Proof Reading Data Entry Resourcefulness SOFTWARES TAS Avaya LinkedIn Navagitor LinkedIn Sales Navigator Microsoft Office (Teams, Outlook, Spreadsheet, Excel, OneDrive, etc.) Google Services (Gdrive, Gmeet, Gchat, Google Voice, etc.) Slack, Zoom, Ring Central