Judith Ifunanya Mozie

MOZIE IFUNANYA JUDITH Kubwa, Abuja | -- www.linkedin.com/in/judithmozie| SUMMARY • • • Organized and proactive virtual assistant with experience in calendar management, travel management and Customer Relations. Excels in providing exceptional service to clients, especially skilled in skilled in handling scheduling management, and operational tasks in fast-paced environment. ALX certified virtual assistant EDUCATION Federal University of Technology – Minna, Nigeria January 2015 – September 2021 Bachelor of Technology, Mathematics WORK EXPERIENCE Customer Relationship Officer October 2023 - Present Jiome Oduma Ltd– Abuja, Nigeria ● Coordinated procurement, transportation, and delivery of farm supplies and equipment, ensuring compliance with company policies. ● Organised and managed inventory to ensure adequate stock levels and timely replenishment of farm equipment. ● Conducted cost analysis to reduce transportation and warehousing expenses by 10%. ● Maintained relationships with key accounts, ensuring excellent customer service. Customer service Intern October 2022 - September 2023 Blue Camel Energy – Abuja, Nigeria • • Delivered exceptional service to over 1,200 customers monthly, maintaining a customer satisfaction score of 92%. Maintained organized records of customer interactions and ensured data accuracy in CRM systems to support business operations. National Youth Service Corps (NYSC) November 2021- November 2022 Substitute Teacher – Nasarawa, Nigeria ● Taught mathematics to secondary school students and handled record-keeping for class performance Intern (Student Industrial Work Experience Scheme) Head of the Civil Service of the Federation, Abuja, Nigeria July 2019- November 2019 ● Maintained records for the Planning and Analytics Department. ● Sorted and distributed documents across various offices in the department. ● Assisted with administrative tasks and document management. SKILLS • • • • • • • • Calendar and travel management Complaint Resolution Call Handling & Email Support Multi-Channel Customer Support CRM Software: Salesforce, HubSpot, Zoho Strong Communication Skills Proficiency in Microsoft office suite Slack, zoom, Trello, asana, calendly. LANGUAGES ● English- Native ● Igbo - Native ● Hausa - Conversational