Judith Amarachi David

Judith Amarachi David CUSTOMER SUPPORT Email:-Phone Number: - LinkedIn Profile: Profile Portfolio: portfolio Professional Summary I am an organized, detail-oriented and hard working Virtual Assistant with experience in providing remote administrative support. I am an experienced professional who has worked in many facets of the service industry. I am goal oriented and result driven, I possess strong communication skills and a track record of improving efficiency and productivity. I am seeking to leverage skills and experience to contribute effectively as a Virtual Administrative Assistant. Experience AFRIMENT Virtual Assistant ( Voluntary) Lagos, Nigeria. January 2025 – Present ●​ Assisted in managing executive calendars, scheduling meetings, and organizing events, providing executives with 10 more hours daily to focus on core responsibilities. ●​ Drafted and proofread business correspondence, reports, and presentations, resulting in 50% improvement in communication clarity. ●​ Utilized Microsoft Office Suite to create and manage spreadsheets, documents, and presentations, enhancing document quality and accessibility. ●​ ●​ ●​ ●​ ●​ Assigned and excellently handled an entire event planning task. Sent out replied customer emails. Warm and cold called customers when necessary. Conducted research and collected information for research purposes/projects. Performed administrative tasks such as booking appointments,managing expenses and sending out invoices. ●​ Created and formatted documents, presentations and spreadsheet BFREE Customer Support Lagos, Nigeria. January 2024 – December 2024. ●​ Support customer enquiries by answering phone calls and replying to emails about their overdraft and repayment options and negotiating suitable payment plans. ●​ Detailed documentation of calls and complaints, customer information, and payment record using the call centre CRM database and Google spreadsheet. ●​ Performed duties in accordance with applicable standards,policies, and regulatory guidelines to promote a safe working environment while protecting customer information. ●​ Followed up with customers to verify previous payment, active loans and repayment arrangements. ●​ Recovered up to 70% of inactive and dormant accounts each month. SPUR AND PANAROTTIS FAMILY RESTAURANT Floor manager/ Waitress Lagos, Nigeria. July 2019 – December 2023. ●​ Cheerfully welcomed customers at the door and get them comfortably seated. ●​ Ensure customers' food and drinks order are correctly taken and delivered to their various tables on time. ●​ Executed exceptional service to ensure customers’ repeat dining at the restaurant. ●​ Ensured waiters on my shift executed quality customer service and after services. ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Ensured that all condiments are prepped daily to ensure freshness. Trained and onboarded new trainees. Improved team spirit by 60%. Handled 80% of customers orders and complains including providing solutions to those problems. Escalated customers' complaints to the appropriate authorities when absolutely necessary. Warm and cold calling customers who haven't visited the restaurants for a long time thereby ensuring customer retention. Directed scheduling of delivery drivers, ensuring 90% of orders were delivered on time. Accepted delivery orders. Drafted work schedules for employees. Assisted top management with taking inventories, including sorting them. Supervised the restaurant closing procedures and duties of employees. AUTOBIOGRAPHY LOUNGE AND RESTAURANT Waitress and floor support manager Lagos, Nigeria. February 2018 – May 2019. ●​ Exceeded sales target by 60% by upselling appetizers and drinks based on specific taste of diners. ●​ Monitored guest waiting list while communicating wait times. ●​ Delivered prompt service while assisting 11 other servers on my team. ●​ Organised tips across 12-person staff at the end of shift. ●​ Ensured that verified dietary restrictions of guests were adhered to while guiding guests through 16 specialty menu items. EDUCATION University Of Benin Bachelor in Education(BE.D) Adult Education 2019 - 2024. HUBSPOT ACADEMY Digital Marketing January 16, 2024 - January 28, 2024. DIGITAL WITCH Customer Support February 2024 - March 2024. CERTIFICATION ●​ ●​ ●​ ●​ ●​ ●​ Certification in Adult Education: University Of Benin. Certification in Virtual Assistant: Alx certified. Certification in Virtual Assistant: Alison. Certification in Digital Marketing: Hubspot Academy. Certification in Customer Support : Digital Witch. Virtual Assistant/ Customer Support: Afriment. SKILLS Software Proficiency: Google workplace, Asana, Trello, Slack, Zoom, Capcut, Canva, Microsoft Office,Monday.com, Zendesk, Salesforce,Hubspot,Calendly. Soft skills: ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Communication skills: Excellent verbal and written communication skills. Organizational skills: Strong organizational and time management skills.. Problem solving skills. Ability to work under pressure. Adaptability. Interpersonal skills. Intrapersonal skills. Detail oriented. Team spirit. Ability to work with little or no supervision. Customer service.