Judith Ada Amanyi

JUDITH ADA AMANYI PROFESSIONAL SUMMARY I specialize in giving businesses their time back through Efficient Administrative and Operations Support. With 2+ years of experience managing inboxes, calendars, client communications, and CRM systems, I’ve helped CEOs, founders and busy teams cut manual work, streamline workflows, and stay focused on growth. Skilled in diverse tools, I focus on process optimization and task coordination to improve productivity so businesses can scale effortlessly. SKILLS AND TOOLS Core competencies ✓ Administrative & Operations Support ✓ Customer Support ✓ CRM Management ✓ Workflow Automation (10+ hours/month manual work elimination) ✓ File & Data Organization ✓ Research & Process Documentation ✓ Email Organization ✓ Calendar Optimization (80% reduction in scheduling conflicts) Technical Proficiency ✓ CRM: HubSpot, Zapier, GoHighLevel, Zendesk, Freshdesk ✓ Communication: Loom, Google Meet, Zoom, Slack, Microsoft Teams, Intercom ✓ Project Management: Monday.com, Asana, ClickUp, Trello, Airtable ✓ Productivity Suite: Microsoft Office 365, Google Workspace, Calendly Soft Skills ✓ Excellent Written & Verbal Communication ✓ Strong Problem-Solving Abilities ✓ Detail-Oriented with Quality Focus ✓ Self-Motivated & Independent Worker ✓ Adaptable to Fast-Changing Priorities ✓ Confidentiality & Discretion ✓ Time Management & Multi-tasking EDUCATION UNIVERSITY OF JOS, Plateau Nigeria Bachelor of Science, Plant Science and Biotechnology - CERTIFICATIONS & TRAINING National Information Technology Development Agency Cybersecurity Foundations Ella Web, Benue Nigeria Diploma in Computer Applications WORK EXPERIENCE 2025 2017 Customer Support Specialist Ultradigital Technologies | Benue, Nigeria • • • • • Provided day-to-day Customer Support by resolving inquiries via phone, email, and chat, ensuring a seamless and positive customer experience. Increased customer satisfaction by 5% by identifying recurring issues, implementing solutions, and delivering personalized, empathetic support. Reduced customer contact rates by 1% through proactive problem-solving and improving self-service resources, empowering customers to find answers independently. Played a key role in developing and maintaining an internal knowledge base, with centralized resources that improved team product knowledge, and reduced average resolution time by 8 hours. Consistently exceeded performance metrics (e.g., response time, resolution time) by leveraging data-driven insights to optimize support processes and overall customer experience. Administrative Assistant Enis Communications | Benue, Nigeria • • • • . Nov 2023- Dec 2024 Sep 2021- Sep 2023 Managed emails, scheduled appointments, and organized data to ensure smooth day-to-day operations and efficient time management. Maintained meticulous records and documentation using Microsoft Office Suite (Word, Excel, PowerPoint) and cloud storage platforms like Google Drive Streamlined workflows and eliminated manual workload through smart process automation. Maintained and updated computer systems, ensuring they were secure and running efficiently.