Judielyn Rajas

JUDIELYN RAJAS Skills Tools & Platforms • • • • • • Productivity: Google Suite, Excel, spreadsheets Email Marketing: Constant Contact Website Building & Management: SquareSpace Design: Canva (basic graphic design and video editing) Social media: Scheduling tools (e.g. Later) Exploring: CRM platforms (e.g., HubSpot), project management tools (e.g., Trello, Asana, ClickUp) Professional Skills • • • • • • • Admin support and system documentation Cross-team coordination and client communication CSR experience in logistics Social media scheduling and website updates General client support and onboarding Report validation using spreadsheets Fast learner, proactive, and tool-adaptable Experience Outsourced Doers Digital Marketing VA March 2025 – June 2025 • Designed marketing materials using Canva (logos, brochures, catalogs, business cards) • Created and edited short-form videos for social media and promotions • Managed multiple email inboxes and prioritized messages via Microsoft Outlook • Scheduled and published posts on Facebook, Instagram, and LinkedIn • Built basic content calendars and coordinated post approvals • Created and updated websites/landing pages using SquareSpace • Designed and sent marketing emails via Constant Contact • Monitored campaign performance (open rates, click-throughs) • Organized files in Google Drive and maintained brand/content libraries The Pinnacle Operating Systems Inc. (Lucky 8 Star Quest Inc. & Alpha Red Management Systems Inc.) System Operator – Team Leader October 2020 – December 2024 • Created and enforced SOPs for system operations • Documented incidents and led post-incident reviews • Maintained system documentation (configurations, dependencies, procedures) • Generated performance reports with insights and recommendations • Coordinated with developers and supported QA during system updates • Led and trained system operators; monitored individual performance • Set team goals and tracked progress • • • • • Oversaw daily gaming system operations and resolved incidents Monitored system health and handled troubleshooting Prepared accurate sales reports using validated data Generated and reviewed end-of-day reports (sales, sites, tellers) Fostered a collaborative team culture focused on innovation WCube Solutions Inc. Administrative Assistant July 2019 – September 2020 • Provide management assistance by handling client concern and inquiries regarding projects and contracts. • Communicate with every department regarding details about ongoing project to meet deadlines. • Attend managerial and client meeting to discuss proposed and ongoing projects and provide minutes of the meeting. • Draft proposal and contracts for clients • Provide assistance in handling employees compensation and benefits. • Handle employee’s government contributions and company’s tax payment • Maintain proper filing of employee and client records. • Post job opening, review potential applicant and conduct initial interview. Alorica Customer Service Representative December 2015 – February 2016 (Seasonal Account) • Provide assistance for every customer’s concern following standard operating procedure • Attend trainings for knowledge improvement to provide customer satisfaction. • Meet corresponding protocol in assisting a customer On the Job Training Commission on Audit – 2017 Asian Appraisal Company Inc. - 2019 Education Polytechnic University of The Philippines – Quezon City Bachelor of Science in Business Administration Major in Marketing Management Director’s Lister 2015 - 2019 Manila Bicol Southroad Academy 2009 - 2013