Jude Anju Pavo

Jude Anju pavo Minglanilla, Cebu - - Professional Summary Performance-oriented and intelligent professional with over 5 year experience in telemarketing setting. Possesses good communication skills, allowing for the cultivation of positive and mutually beneficial business relationships. A passion for providing top rated assistance to clients while constantly striving to honor the mission of a company. A leader with an outgoing attitude perfect for acting as a liaison between clients and the company. employment history October 2022 –November 2022 Sales Development Specialist, Toro TMS INC. Calling trucking Industry to offer the trucking management system. Need to speak to the decision maker to set an appointment with our Account executives. Send email information regarding the system that we offer. November 2020 – SEPTEMBER 2022 Virtual Employee, open look business solution inc. Calling publishing and printing company. Offering them a free market report for Printers. Basic data entry Data Mining Preparing end of the day report. Taking inbound and outbound calls for a Swimming school. Answer all question for Swimming program thru chat or call. Febuary 2018 – October 2020 team lead, open look business solution inc. Managed the flow of day- to-day operations. Created reports to update the company on the team's progress. Monitored team members participation to ensure the training they provided was being put into use. Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties. Managing and Monitoring staff attendance. Ensuring agents are able to meet the projects KPI and metrics. November 2020 – SEPTEMBER 2022 Virtual Employee, open look business solution inc. Calling publishing and printing company. Offering them a free market report for Printers. Basic data entry Data Mining Preparing end of the day report. Taking inbound and outbound calls for a Swimming school. Answer all question for Swimming program thru chat or call. Febuary 2018 – October 2020 team lead, open look business solution inc. Managed the flow of day- to-day operations. Created reports to update the company on the team's progress. Monitored team members participation to ensure the training they provided was being put into use. Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties. Managing and Monitoring staff attendance. Ensuring agents are able to meet the projects KPI and metrics. March 2016 – Febuary 2018 Audience Development specialist, open look business solution inc. Calls existing and new subscribers to verify the data on record in order to continue sending the complementary magazine. Calls home owner and offer a free quotation for their Home Mortgage. Works directly with customers via telephone. Maintains or updates customer records by updating account information for qualified customers within the database. Meets established weekly productivity goals, sales, lead conversion efficiency, records accuracy. Education- Highschool graduate, university of the visayas minglanilla campus- Bs HRM- undergraduate, university of the visayas minglanilla campus skills and abilities Supervisingpersonal Ability to manage through others. Superb coaching and mentoring skills Good oral and written communication skills Prioritizing important tasks and ensuring they get done first. Establishing good working relationships with colleagues Able to speak to both decision-makes and junior staff in tactful and sensitive manner. Friendly and upbeat attitude. Email etiquette and managing skills Self-motivated and eager to learn CHARACTER REFERENCE Maria Leah Ortiz Virtual Assistant/LTO- Melissa Saladaga Virtual Assistant- Alyn Maranga Quality Assurance Specialist-