Jucil Ann Pornela

JUCIL ANN PORNELA PROFILE Results-driven psychology graduate with a strong interest in researching and analyzing patient behavior to provide accurate diagnoses. Possesses excellent leadership and interpersonal skills and is capable of solving complex problems both independently and as part of a team, while maintaining a professional demeanor. CONTACT --Puting Bato West, Calaca, Batangas, Philippines With over 2 years of experience in customer support and virtual assistance gained during studies. Offering outstanding customer service to diverse clients worldwide. Strong communicator who builds client trust with persuasive language and an unwavering customer support attitude. WORK EXPERIENCE TaskUs Inc. Atlantis Customer Service Representative EDUCATION 2019 - 2023 BATANGAS STATE UNIVERSITY TNEU ARASOF Bachelor of Science in Psychology Dean’s Lister SKILLS NOVEMBER 2021 - MAY 2022 Responding to inquiries and concerns about the games Escalate issues, concerns and feedbacks to the manager when needed Updating customer’s profile Processing refunds, deposits and withdrawals Reporting to the team leader Upwork - Clarin (Part - Time) Freelancer - Customer Support / VA July 2020 - September 2021 Responding to inquiries and live chat Processing orders Tracking orders Responding to disputes Moderating Facebook and Instagram account Communication Skills Customer Support Leadership Computer Literacy Teamwork Critical Thinking Order Processing Facebook Moderation Instagram Moderation Upwork - Free Spirit Paradise (Part - Time) Freelancer - Customer Service /VA Jan. 2020 - July 2020 Responding to emails promptly Responsible for order fulfillment Handling customer complaints, inquiries, and aftersales issues Tracking orders and contacting suppliers regarding delays or untraceable tracking numbers Processing refunds as needed and addressing customer chargebacks and disputes via PayPal Shopify REFERENCE Babylyn Maranan Customer Specialist Manager Phone: -