Jucil Ann Pornela

As a freelancer with almost 2 years of customer service experience, I can provide you with my expertise in the following fields, but not limited to:

SHOPIFY

• Customer Service and Support
• Customer Management
• Responding to emails promptly different CRM platforms
• Order fulfillment
• Tracking orders
• Arranging and opening disputes, if needed

COMMUNICATION (CRM)

• Slacks
• Trello
• Zendesk
• Freshdesk

Others

• Oberlo
• Aliexpress
• Manual product research
• Product listing
• Updating tracking numbers
• Product description
• Social Media platform

Having experience with customer service, I developed my skills in connecting with clients and customers via phone, email, and live chat. I am also enthusiastic, self-motivated, results-driven, optimistic, and very organized. I am a quick learner who is willing to learn and can adapt promptly to how to use any new equipment or tools necessary to complete the work.