Juana De Candido

JUANA DE CANDIDO Pro le --I'm Juana, an experienced Customer Service Manager with exceptional communication skills and a passion for helping customers. I am bilingual, uent in both Spanish and English, with a strong facility for language and adaptability. I 660 14th St., Apt. 3B am eager to leverage my skills to enhance customer satisfaction and drive La Plata, Buenos Aires positive results for your company. Argentina, 1900 Experience Group Trip Leader Up In the Air Life, Travel Agency | February 2024 - July 2024 - Oversaw the execution of group trips, effectively communicated with onsite vendors in their local languages, and ensured clients enjoyed memorable experiences. Customer Service Manager - Operations & Finance Assistant Up In the Air Life, Travel Agency | June 2023 - July 2024 - Managed client communications via email and phone calls, oversaw travel planning operations, and handled nancial management tasks. English Tutor English Online / englishonline.tv, Language Academy | March 2023 - July 2023 - Taught English to new students, prepared them for tests, and helped improve their uency. Spanish Interpreter / Medical Interpreter Language Line Solutions, Interpretation-Services Provider | December 2022 June 2023 - Facilitated communication between English and Spanish speakers, with a current focus on medical calls. English Tutor Self-Employed / Online Classes | 2014 - 2023 - Taught English to new students, prepared them for tests, and assisted in improving uency. Education Carbondale Community High School, Carbondale, IL, USA - Rotary Exchange Program 2015 - 2016 fl fi fl fl fi Colegio Nacional Rafael Hernández, La Plata, Argentina - High School Diploma 2010 - 2015 Skills Languages Spoken: - Spanish (Native) - English (Advanced) - Italian (Conversational) - French (Beginner) Social Skills and Competences: - Communication - Organization - Problem-solving and Decision-making - Adaptability - Team Training CRM Tools: - G Suite - Monday.com - Superhuman - ChatGPT - Keap - Notion - Flodesk - Canva - Airtable Additional Information From 2017 until 2022, I worked in the culinary eld. I studied culinary arts in Buenos Aires and patisserie in Paris. During this time, I gained experience in various restaurants, bakeries, and hotels across Argentina. In 2019, I was awarded a scholarship from the Fundación Pro Humane Vitae, allowing me to study and work in Bologna for two months. fi fi Unfortunately, due to a wrist injury in 2022, I had to transition out of this profession. Since then, I have been working with American companies in the customer service eld.