Juana De Candido

I'm Juana, an experienced Customer Service Manager with exceptional communication skills and a passion for helping customers. I am bilingual, fluent in both Spanish and English, with a strong facility for language and adaptability. I am eager to leverage my skills to enhance customer satisfaction and drive positive results for your company.

My experience includes working for a luxury travel agency, where I excelled in providing top-notch customer service through email, text, calls, and video interactions, both one-on-one and in groups. I also gained valuable skills in travel planning operations and financial management. Moreover, I have experience as a medical interpreter and translator, where I managed live doctor-patient calls and translated vital documents. These experiences have equipped me with the ability to handle diverse customer needs, ensure seamless communication, and maintain a high standard of service.

CSM SKILLS:

• Great verbal and written communication

• Public speaking

• Good organizational skills

• Problem-solving and decision-making

• Adaptability

• Team Training

TRAVEL OPERATION SKILLS:

• Travel Itinerary Planning

• Destination Knowledge

• Vendor Relations

• Emergency Management

• Cost Management

FINANCE SKILLS:

• Payment plan management

• Documentation and Record Keeping

• Cancellation Management

• Financial Software Proficiency

TOOLS I USE:

• G Suite

• Monday.com

• Superhuman

• ChatGPT

• Keap

• Notion

• Flodesk

• Canva

• Airtable