Juan Sebastian Gallego Garcés-
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WORK EXPERIENCE
CONTACT POINT 360, Call center representative
December 2023 - Present
I am currently working in this place where I work in the billing department mainly collecting payments corresponding to the electricity bill from the customers of Just Energy in Texas
BOLD BUSINESS, Telephone and chat agent
January 2023 - October 2023
During this experience, we were offering phone and chat services for different industries in the
USA selling the service itself as long as handling the company’s internal calls.
TELEPERFORMANCE, Technical support agent
July 2019 - October 2021
During this experience I provided technical support and customer service for a security company
called Vivint that operates in the United States and Canada as long with crossed sales.
ATENTO, Customer service
October 2018-April 2019
During this period I assisted the clients of a bank in the south of the USA called BBVA Compass
CONVERGYS, Telephone representative
March 2018- August 2018
During this time, I provided customer service to users of the American telephone company AT&T.
VEXAR, Junior broker
January 2019 - Febrary 2019
This was my first call center experience where we were trained to call different places around the
world to sell stocks on the market, mainly cryptocurrencies.
EDUCATION
HIGH SCHOOL
Graduated in Barrancabermeja Santander
UNAL
Civil engineering student (7 semesters culminated)
SKILLS & INTERESTS
Advanced (B2.2)
Native
office management
hobby1,
hobby2,
hobby3,
Cook
outdoor walks
motorcycle rides
Instituto Técnico Superior Industrial-
