Juan Paolo Joaquin Reyes

 Work Experience Client Issue Specialists (Feb 2017 to Present) Build and nurture strong personal relationships with clients. Process individual needs of the clients. Liaise between clients and account managers and appropriate personnel. Assist sales team and other staff to process customers’ needs. Manage and update client files with complete information. Correspond with clients to resolve their concerns. Identifying any on-going issues of the campaign. Provide complete information about their campaigns to clients. Max Profit Solutions, INC. (MPS) Shoe Avenue, Marikina City Philippines QA Team Lead (Jan 2015-Feb2017) Created process flow guidelines, procedures and test plan and case templates. Participated in the hiring process to build the team and assisted in performance reviews. Efforts contributed toward a successful project and led to recognition awards. Managed diverse, complex assignments, leading teams and individuals to achieve defined objectives on time, within scope, and with expected deliverables; provided progress reports to managers. Developed templates for QA documents and testing methodology. Planned and managed implementation of the QA procedures. Trained new QA staffs in applications and procedures. Max Profit Solutions, INC. (MPS) Shoe Avenue, Marikina City Philippines Quality Assurance Specialist (Jan 2013-Dec 2014) Determining, negotiating and agreeing on in-house quality procedures, standards and specifications Assessing customer requirements and ensuring that these are met Setting customer service standards Writing management reports Acting as a catalyst for change and improvement in performance and quality Recording, analyzing and distributing statistical information Global Contact Solutions (GCS) Toyota Avenue, Marikina City Philippines Sales verifier (Nov 2012-Dec 2012) Excellent analytical abilities to grasp the key points from complicated details. Basic knowledge of applicable software to infer statistical data. Familiarity with the tools, concepts and methodologies of quality management. Global Contact Solutions (GCS) Toyota Avenue, Marikina City Philippines Field Representative (June 2009-Sep 2012) Attending to inbound client inquiries and concerns through the phone or email. Creating detailed assessment reports for new repairs/requirements. Creating detailed quotations for new repairs/requirements. Pickups and deliveries. Countering of accomplished Official Receipts for payment processing. Check collections and follow-ups. Updating of client files on computer database. Intertech Commercial Countryside Village, Pasig City Philippines Skills Collect, organize, visualize, assimilate, find patterns, draw logical conclusions, and find solutions to various issues on the basis of information Good in Spoken and Written English Proficient in MS Excel, MS Word and other Microsoft Office Programs and Google Sheets Computer Literate Knowledge in Hand Pallet Trucks Troubleshooting and Repair Education 2007 Undergraduate BS Accountancy – Computer based accounting University of the East Caloocan City Philippines 2006 High School Arellano University Concepcion, Malabon City Philippines 2002 Elementary Bagumbayan Elementary School Navotas City Philippines Personal Information Birthday November 15, 1989 BirthplaceManila, Philippines Civil StatusSingle Height5 feet 4 inches Weight160 pounds NationalityFilipino ReligionBorn Again Christian Father Omar M. Reyes MotherLorena D. Reyes Character Reference To follow.