Juan Paolo Gallego

Hi, I’m Juan Paolo, Friendly and professional customer service specialist with extensive experience resolving escalated customer complaints and issues. Strong interpersonal skills proven through customer satisfaction and peer recognition awards. Creative problem solver who built a new customer retention program that increased customer loyalty by 20%. I’m super knowledgeable, creative, and intelligent. I’m at the cutting edge of my field and I’m quite skilled in all things business-related. Juan Paolo E. Gallego Customer Service Representative/ Administrative Assistant WORK EXPERIENCE CONTACT  Block 6 Lot 29 Kapatiran Village Pasong Buaya 2, Imus, Cavite, Philippines 4103  Mobile: -  Email:-  Skype: juan.paolo.gallego  WhatsApp:-   Administrative Assistant (Work from home) January 2018 – October 2021 eBay UK, Amazon UK, Bigcommerce UK. Office supplies (Private labelling B2B account)  Identify and assess customers’ needs to achieve satisfaction  Build sustainable relationships and trust with customer accounts through open and interactive communication  Provide accurate, valid and complete information by using the right methods/tools Viber:-  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Facebook: facebook.com/jillianpauleen  Keep records of customer interactions, process customer accounts and file documents PERSONAL INFORMATION  Age:  Date of Birth: May 7, 1984  Gender:  37 Administrative Assistant (Work from home) September 2017 – August 2019 Electic shop Amazon FBM and FBA  Researching and getting the best and profitable product. Male  Maintaining account status and avoiding A-Z cases. Civil Status: Single  Keeping all the tracking information up to date.  Height: 5’8  Provides high level of customer service on email and phone.  Weight: 150 lbs.  Nationality: Filipino  Religion: Catholic EDUCATION A.I.C.S. (Computer Science) 2003 – 2005 (Graduated) University of Perpetual Help System DALTA (BS Computer Management) 2001 – 2002 Customer Service Representative (Work from home) June 2016 – January 2018 ANZ International Wyoming Michigan Lahore, Pakistan  Handling Inbound/Outbound calls for customers’ needs assistant with their account.  Maintaining account and making sure it’s up to date  Email scheduling for daily, weekly and monthly email marketing.  Assisting customer placing orders online/phone SEMINARS / TRAINING ATTENDED Microcadd (SM Bacoor) Autocad 2006 with Color Rendering 1 & 2 (Oct 24 – Nov 18, 2005) Emergency Respond Team AMDATEX (Las Piñas) (September 2011) Basic Customer Service Workshop AMDATEX (Las Piñas) (January 3, 2011) Customer Care Sr. Assistant (Office) September 2015 – February 2016 Xerox Business Services Philippines Inc. 8/F One-E Com Center Bldg. Cor. Harbor Drive & Sunset Ave., Mall Of Asia Complex Pasay City, Philippines http://www.xerox.com/      Assisting customer on their account (Health Savings Account) Handling Inbound/Outbound calls (for US based customers) Providing and assisting customers’ information about the status of their HSA Customer Sales Representative (Office) February 2013 – June 2015 Convergys Philippines Corp.(Concentrix) SLC Building, 6797 Ayala Avenue, Makati City, Philippines https://www.concentrix.com/ Dell computers account      Offering extended warranty for Dell products Handling Outbound calls for small businesses and consumers (for US based customers) Effectively deal with job stress, angry callers, and upset customers Display Time flexibility towards shifts as per work floor requirements Data Analyst (Office) May 2008 – May 2012 American Data Exchange Corporation (ADEC) Bldg. 17 Don Mariano Lim (La Fuerza) Compound, Alabang-Zapote Road, Almanza, Las Piñas City, Philippines https://www.adec-innovations.com/  Data entry job for refinancing and mortgage company in the US  Research required information using available resources.  Enter accurate data to the system  Identify and escalate priority issues