Juan Paolo Gallego

I am a Business Virtual Assistant with over 16 years of combined experience supporting businesses across eCommerce, customer service, administration, operations, and technical support.

For the past eight years, I have worked with UK-based eCommerce companies managing daily business operations across Amazon UK, eBay UK, BigCommerce, and OnBuy. My responsibilities included customer support, order management, product listing optimization, inventory management, supplier coordination, pricing updates, and marketplace administration.

I have extensive experience with:

• Amazon Seller Central

• eBay Seller Hub

• BigCommerce

• Zendesk

• Google Workspace

• Microsoft Office

• Airtable

• Zapier

• n8n

• AI tools including ChatGPT and Gemini

• PHP & MySQL

• AI Automation

Beyond administrative work, I build simple automations that eliminate repetitive tasks, improve workflow efficiency, and reduce manual work. I have created automation systems for product management, email processing, data extraction, and reporting using AI-powered tools.

Earlier in my career, I spent eight years in the BPO industry providing sales and customer support for Dell and Xerox, where I developed strong communication, problem-solving, and customer service skills.

My strengths include:

• Business Virtual Assistance

• Customer Support

• eCommerce Operations

• Amazon & eBay Administration

• Data Management

• Research

• Documentation

• Process Improvement

• AI-Assisted Workflows

• Technical Troubleshooting

I am detail-oriented, highly organized, dependable, and committed to delivering accurate, high-quality work. Whether supporting daily operations or improving business processes, I focus on helping clients save time and operate more efficiently.