Juan Miguel Velasco

JUAN MIGUEL VELASCO--Urban Deca Homes Hampton Imus City, Cavite Highly organized and detail-oriented Virtual Assistant with 5 years of experience supporting executives, business owners, and teams. Skilled in managing administrative tasks, scheduling, email and calendar management, customer support, and data entry. Proficient in using productivity tools and CRM systems to streamline operations and improve efficiency. Adept at multitasking, problem-solving, and maintaining clear communication to ensure smooth dayto-day operations. Committed to delivering high-quality work, meeting deadlines, and providing excellent support to help businesses grow. EDUCATION Green Valley Academy Secondary- Saint Francis of Assisi Colleges Senior High School Humanities and Social Science- College 2nd year College Undergraduate Bachelor of Science in Tourism Management- PERSONAL INFORMATION Date of Birth: 04/29/2002 Citizenship: Filipino Gender: Male Martial Status: Single WORK EXPERIENCE ALORICA Customer Service Associate (November 2020 - August 2021) Receive and respond to customer inquiries through phone, email, or other communication channels. Provide accurate and relevant information to customers regarding medical products, services, billing, and technical support. Maintain customer records and update them accurately in the system. TELUS INTERNATIONAL Technical Support Representative (December 2021 - October 2022) Respond to customer inquiries and provide technical support via phone, email, and chat in a timely and professional manner. Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary IGT SOLUTIONS Travel Consultant November 2022 - June 2023) Providing assistance to clients via phone, email, or chat regarding travel inquiries, booking issues, and general travel information. NATIVE CAMP English Tutor Freelance Provided one-on-one online English lessons to students of various age groups and proficiency levels from around the world. Adapted lesson plans to meet individual student needs, focusing on conversational skills, grammar, pronunciation, and listening comprehension. Tactical Back Office Virtual Assistant (September 2023 - August 2025) Managing emails, calendars, and appointments Organizing files, documents, and data entry Preparing reports, presentations, and spreadsheets Handling customer service and client communication