Juan Miguel Gamboa

Juan Miguel Ignatius L. Gamboa Present Address: #14 Plaridel St. Silay City 6116 Mobile:- Permanent Address: Brgy.1, Plaridel, Silay City Philippines 5023 E-mail Add:- Objective: To perform my duty with professionalism, positive attitude, and good organizational skills to achieve the company’s objectives and goals. PEPTALK BPO (Callcenter Company) (Jan 2010 –Jan 2011) 3rd Flr Lacson Street, Bacolod City Team Leader / Trainer / Agent Addresses Agents’ escalations promptly and appropriately. Ensures that all tenured Agent are well-informed of their overall performance. Does mock calls to gauge Agent’s performance Ensures Agents retention Does initial interview and help in recruitment Provides daily, weekly, and monthly status/data Does coaching sessions to bottom performing Agents FRACTAL BPO (Callcenter Company) FEB 2012 – APR 2013Bacolod City Team Leader / Trainer / Agent Addresses Agents’ escalations promptly and appropriately Does mock calls to gauge Agent’s performance Does final interview and help recruitment Provides weekly and monthly Agent’s performance status Archmages Programming / Center (cc) JUL 2014- AUG 2015 Bacolod city Team Leader / Adviser Face to face coaching with project status and programming skills Taught ESL Course (Grammar, Reading, Writing, Speaking, and Listening) Handled Special Courses (IELTS, TESOL, TOEIC) Motivating Agent’s to perform well. Skyes08 Inc. (Call Center Company) JUL 2016 – DEC 2017 2nd Flr Mabini St. Bacolod City Supervisor / Team Leader Does mock calls to gauge Agent’s performance Provides daily , weekly , monthly reports Provides training , and providing Agent’s status report daily Provides training for different accounts. 51talk Online teaching (Present) Brgy. 1 Plaridel St, Silay City, Student Teacher Teaching Chinese students Taught English\ Private Korean teacher Brgy. 1 Plaridel St, Silay City Student Teacher Teaching Korean students with their pronunciation and grammar’s Jken (data entry solutions) Brgy. 1 Plaridel St, Silay City CSR / supervisor / Account manager / Team leader Outsourcing campaigns. Monitoring calls Sup calls Training Agents Freelancer Real Estate VA / Cold calling (1 year and 6 months) “Optimal Property Solutions and TJDC properties LLC. Calling prospects to know if their selling their property or not. Making deeds Scrubbing Facebook Marketing Appointment setting Customer Support (ZERO MOTROCYCLE) Assisting customers Appointment setting Marketing Live Chat support Freelance (Real estate) Assisting customers Appointment setting Marketing Cold calling Virtual Assistant Assisting customers Appointment setting Marketing Cold calling A.M.A (Bacolod city, Philippines) Bachelor of Information technology St. Francis of Assisi School of Silay City, Highschool (Silay City, Philippines) Outstanding School Publication Member St. Francis of Assisi School of Silay City, Highschool Elementary, (Silay City, Philippines) Artist of the Year Boy Scout of the Year Guest speaker for new Agents ( giving out advises ) Guest trainer for different accounts Fluent in Filipino and English. With extensive background in events management and community service. Interests include traveling, public speaking, reading books, net surfing, and singing. Result-oriented, dynamic and team player. References MS. YANNY LOPEZ HR Manager Business 21bar restaurant - MS. RICHIE DALPATAN Principal of Silay Institute University. - MR. JORGE C. CASTILLO JR. Principal East Negros Academy-