Juan Manuel Vásquez Azcuénaga

CURRICULUM VITAE JUAN MANUEL VÁSQUEZ AZCUÉNAGA PERSONAL PROFILE Customer service specialist, skilled in Spanish and English both spoken and written, and the capacity to quickly learning and developing new competences. LABOR EXPERIENCE SITEL COLOMBIA(2015 – 2016) CUSTOMER SERVICE REPRESENTATIVE. Answering overseas (mainly North American) customer inquiries or requests regarding technical support, use and general questions about their newly acquired equipment, based in Bogotá.. The communications were done either by telephone or chat. Upon being transferred to the recently created e-mail team I was responsible for leading, choosing and training the agents who were about to be transferred. Report to the e-comerce Team Supervisor about new trending issues. SUTHERLAND GLOBAL SERVICES(2014 – 2015) CUSTOMER SERVICE REPRESENTATIVE. Answering e-mails regarding technical support, frequently asked and general questions about the use of the Spotify application, based in Bogotá. Training and supervising newly appointed agents. CONVERGYS(2013 – 2014) CUSTOMER SERVICE REPRESENTATIVE. Answering phone calls exclusively from US based customers regarding billing information, billing issues, providing information about new products and marketing plans or promotions and customer advising regarding the purchase of plans. Assistant to the supervisor in training new agents. EDUCATION Universidad de la Sabana. Bogotá-) Studying at the Faculty of Law. Three semesters. ICFES.(2011) Bachellor validation test. Colegio Agustín Nieto Caballero. Bogotá.(2001 – 2010) Gimnasio Campestre. Bogotá. (1997 – 2000)