Juan José Franco
Date of Birth: 15/04/1974
Nationality: Argentine / Italian
Email:-Mobile phone: -
Education
ACCOUNTING TECHNICIAN COURSE (I.A.T.I.). College of Commerce, Cork, Ireland.
FOREIGN TRADE & BANKING ADMINISTRATION ANALYST. Institute No. 33, Santa Fe, Argentina.
Languages
SpanishNative
EnglishProficiency
Italian Proficiency
ChineseZhu 2 (advanced beginners)
Work Experience
Giorgio Armani S.p.A.May 09 to present.
Senior retail Controller – Back office Specialist
Collect, analyze, evaluate and report data in order to increase sales productivity.
Evaluate sales performance against sales quotas for budget and stock control.
Analyze sales performance and business results, interpret results, and communicate to the branch Director.
Support DMS stores worldwide with customer-facing data/reports and charts to drive performance discussions with existing customers.
Generate ad hoc reporting for Sales, Business Planning, and Product Management.
Supervise Stocktaking in DMS Stores.
Gather all the information to issue the annual price list and the “Salone del Mobile” price list.
Control and Supervision of the Armani Casa SKU database.
Liaison between suppliers, the Design team and the Accounting department.
Coordinate the “Salone del Mobile” budget and projects.
Shanghai International Studies UniversitySept 07 – June 08
Spanish and Sports Teacher.
I taught Spanish and football while studying Chinese full-time.
Trend Micro Ltd.June 05 – June 07
Customer Service Representative.
Order processing supervisor, daily interaction with distributors in Spain and Portugal.
Achievements
I was in charge of the Cork query inbox dealing with technical queries working with Customer Care.
STARWOOD Hotels & Resorts Worldwide Inc.April 04 – June 05
Reservation Services Associate
Responsible for Multilingual customer services, management between hotels and customers and Premier Level client query liaison (Luxury Collection, Starwood Preferred Guest).
Achievements
Top sales person in November 2004.
CENDANT RCI Call Centre Ltd.March 03 – April 04
Membership Services Consultant
I was responsible for: Membership liaison, Customer Service, Sale Escalation management, Direct Outbound sales contact.
Achievements
Sales person of the month September 2003.
LEINER DAVIS GELATIN ARGENTINA S.A.November 00 – December 02
Treasury Assistant
Preparing periodic reports with respect to order tracking and status as required (monthly, quarterly, annually).
Receiving, coding and posting purchase invoices, checking that the correct approval process is followed.
Major client accounts payable liaison e.g. DANONE, KRAFT FOOD.
Employee expenses report analysis and employee query liaison regarding expense submissions.
Suppliers query liaison.
Monthly cost reports compilation.
Assisting the treasurer in the preparation of statutory accounts for audit and the annual budget.
Filing all account documentation in a timely manner (ISO 9001).
MUTUAL ASSOCIATION OF SANTA FE BANK August 95 – August 00
Accounts Payable
