Juan Daniel Paredes Hidalgo

Juan Daniel Paredes Hidalgo-| - San Francisco de Macorís, Dominican Republic Professional Profile Bilingual professional (Spanish and English) with experience in customer service and administrative support. Extensive knowledge of support platforms such as Zendesk and Shopify, with skills in problem-solving, document management, and virtual assistance. Passionate about technology and automation to optimize processes. Work Experience Notheastern catholic University (Federal Loans) Documentation Manager nov 2024 - Present    Management and processing of documentation for students and employees abroad. Coordination with different departments to ensure compliance with requirements. Customer service in both Spanish and English. Support service group Customer Service Agent jan 2024 – sep 2024    Resolving inquiries and handling complaints. Supporting customers on digital platforms and via phone. Meeting performance indicators (SLA, CSAT). Retail Store Credit Officer 2021 - 2022    Evaluating and approving credit applications. Providing financial advice to customers. Managing databases and documentation. banreservas Bank Administrative Assistant feb 2022 – apr 2022    Customer assistance and support. Managing files and administrative processes. Using banking software and document management. Skills and Competencies      Customer service and problem-solving Proficiency in support platforms (Zendesk, Shopify, VMware) Experience in automation and digitalization of processes Ability to work in teams and cross-department collaboration Advanced proficiency in English and Spanish (spoken and written) Education Business Administration Northeastern catholic university Technical Requirements and Work Setup      Computer with Intel i7, 16GB RAM 40MBPS Internet connection Noise-canceling headset and webcam Quiet and dedicated home workspace Backup internet connection and secondary device Languages    Spanish: Native English: Advanced (C1) Portuguese A2