Juan Daniel Paredes Hidalgo

Administrative Assistant - Universidad Católica Nordestana

Nov 2024 - Present

• Managed documentation for students studying or working abroad, ensuring compliance with university requirements.
• Provided digital support to students on computer-related issues, using platforms like Zendesk and Shopify for efficient service.
• Collaborated with departments to streamline administrative processes, enhancing the overall student experience.

Credit Officer - Tienda Corripio

June 2023 - december 2023

• Handled the credit approval process, assessed financial applications, and processed payments.
• Assisted clients with understanding financing options.
• Ensured adherence to company credit policies while maintaining accurate client records.

Contact Center Agent - SSG

January 2024 - sep 2024

• Delivered customer service in English and Spanish, resolving inquiries through digital platforms.
• Maintained professionalism while handling a high volume of customer issues.

Technical Skills:

• Basic HTML and CSS for web development.
• Proficient in Zendesk (customer support) and Shopify (e-commerce).
• Familiar with VMware for virtualization management.
• Strong troubleshooting abilities in digital support.

Soft Skills: