Juan Carlos Vera
Lopez
Windows Server Administrator &
Virtual Computing
Personal details
Juan Carlos Vera Lopez-
San Judas Tadeo- Guadalupe
June 24, 1974
México city
Male
Mexican
Married
linkedin.com/in/jucavelo
Skills
Administración de servidores
Sistemas operativos
Gestión de control de accesos
Asistencia de administración
Inglés
Incident Management
Profile
As a Windows Server Administrator & Cloud Computing at Softtek, I have over six
years of experience in creating and administrating physical and virtual servers and
data migration between SAN networks. I am certified in Windows Server 2019
Essential Training and have expertise in VMWare server administration, Active
Directory Services, and network connectivity monitoring and troubleshooting
(LAN/WAN).
Previously, I worked as a Windows Server & Unix Process Administrator and a
Senior Helpdesk Analyst at Atos for over 10 years, where I managed Windows
Server operations (local and network) and Unix process administration, and
applied my previous experience to achieve goals and become an IT 2nd level
specialist. I am passionate about analyzing and developing IT solutions that meet
the needs and expectations of the clients and the organization. I am also fluent in
English and Spanish.
I possess a comprehensive background in managing IT infrastructures, with a
strong proficiency in Windows Server environments. My tenure as a Windows
Server Administrator and Helpdesk Manager has equipped me with the skills
necessary to lead teams in efficiently resolving complex technical issues and
ensuring seamless IT operations.
Education
Ingeniería, Ingeniería de sistemas
Instituto Tecnologico de Queretaro
Jan 1995 - Dec 1998
College, College
Universidad Científica Latinoamericana de Hidalgo
Jan 1992 - Dec 1995
Employment
Administración de servidores
Cognizant, Monterrey, Nuevo León, México
Mar 2023 - Oct 2024
Windows Server Administrator & Cloud
Jan 2018 - Jan 2024
Computing
Softtek, Monterrey y alrededores, México
My main focus is to create and administrate Physical and virtual servers and data
migration between SAN networks
Windows Server & Unix Process
Mar 2009 - Jan 2018
Administrator
Atos, Monterrey Area, Mexico
Manage Windows Server Operations (Local and Network) and Unix process
administration
Senior Helpdesk Analyst
Mar 2007 - May 2009
Atos, Monterrey Area, Mexico
Applied previous experience to achieve goals and to become an IT 2nd level
specialist
Virtualization
System Administration
Active Directory
Windows Server
Technical Support
IT Service Management
VPN
IT Management
ITIL
Firewalls
IT Operations
Service Desk
Troubleshooting
WAN
Security
Disaster Recovery
Wireless Networking
Virtual Private Network (VPN)
Lotus Notes
IT Support Agent
Dec 2002 - Feb 2007
CEMEX
Technological Support for all the areas and Countries where the company is
located (Mexico, USA, South America, Asia and Europe). Supporting human
resources systems (powered by intranets). As well as the administration of Lotus
Notes accounts and databases, also Internet communication thru Fiberlink and
VPN .connections. In the last year I have joined a specialized support team to
manage the internal concrete systems that handles all concrete products in all the
company plants worldwide.
IT Support Agent & Server Monitoring
Dec 2000 - May 2003
Axtel
Phone Technological support and Server administration that manages
communication. systems
Systems support and trainer for computer
Sep 1999 - Dec 2000
and HR systems
Brazeway
Formely known as Sparvel S.A. de C.V. Querétaro, this company was adquired
by Brazeway.
System and networking management , also training and administration of human
resources and quality .resources.
Teacher of Basic and advanced computer
Apr 1998 - Aug 1999
science
Universidad CNCI
Chief of the educational personnel giving training to the student groups and the
educational personnel as well. Thanks to CNCI's contacts I offered group trainings
for companies like Adams Co. in Querétaro.
Courses
Hardware
Windows
Unix
Windows 7
Networking
ITIL V3 Continual Service Improvement
Fundamentals
ITIL V3 Service Strategy Processes
Incident/Problem Management 5.1
NetMeeting
Lotus Notes 7 Server and Client
Administration
Help Desk Support
“Standard American Dialect (SADP) Training”
Languages
English
Spanish
Certificates
Windows Server 2019 Essential Training
Dec 2018
Custom section
Basic Communications Skills and IT
Mar 2010 - Apr 2012
Troubleshoot Trainning
Gathered customer feedback and helpdesk agents needs to create with several IT
& communications resources, a training for the current and new team members.
