JOYDEEP DEY
BUSINESS CONSULTING | GROWTH STRATEGY
PROFILE
SUMMARY
Lifelong learner, having wideranging expertise with a diversity
of cross-industry and multifunctional experiences.
Experienced in working across
industries ranging from fashion
brands to technology startups.
Demonstrated history of
managing enterprise level and
vertical specific software
solutions deployed on premise
and in the cloud (B2B SaaS).
Known for executing ERP
projects across multiple
domains in developing countries
(SE Asia & Africa). Proven
experience in mapping and
analyzing complex business
processes and driving execution
for process improvements.
SKILLS
Detail-oriented, having ability to multi-task and work in a
fast-paced environment within stringent deadlines
Excellent presentation and customer-facing skills,
Strong analytical and problem solving abilities
Team management, consulting & coaching skills
Process oriented, open to learning and highly adaptable
Exceptional planning and organizational abilities with a
proven record of delivering results.
WORK EXPERIENCE
Director - Consulting & Strategy
MAY 2021 - PRESENT | MILLIPIXELS INTERACTIVE LLP | REMOTE
Working closely with UX design, branding, content marketing, and
editorial teams - primarily responsible for strategizing and driving
digital marketing campaigns for software products & services.
Multidimensional responsibilities encompassing email marketing,
content strategy, editorial review and documentation.
Account Director
NOV 2020 - APRIL 2021 | LOCATE2U PTY LTD. | REMOTE
CONTACT
Zip Code - 700099
Kolkata, West Bengal
India.--
in/joydeep-dey-/
Responsibilities included identifying business opportunities and
developing new markets for the SaaS business.
Lead generation and customer acquisition in India and SE Asia.
Business Consultant | Content Writer
SEP 2018 - OCT 2020 | FREELANCE | KOLKATA, INDIA
Business consulting for SMEs and startups - optimizing systems &
processes for desired business outcomes
Writing content (blogs, articles, whitepaper) on business & technology
trends for tech companies & social media, as a freelance writer.
Regional Head - Business Operations
JUN 2013 - AUG 2018 | IN4VELOCITY SYSTEMS (P) LTD. | KOLKATA, INDIA
Managing entire regional IT business operations including clientele
development, CRM, revenue generation, and P&L responsibilities
Handling a portfolio of enterprise customer accounts (+15) across the
eastern region (India & Bangladesh)
Engaging at all stages of customers' journey (onboarding, adoption &
renewals) and driving business value through upsells & cross-sells
Leading a cross-functional team (sales, implementation & support) and
assisting CEO & HR in recruitment, coaching and appraisals.
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EDUCATION
Executive MBA Program
IIM Calcutta, India | 2008
Post-Graduate in
Manufacturing Technology
NIFT Calcutta, India | 1998
Bachelor's Degree in Science
Gauhati University, India | 1993
Certification in Business
Process & Decision Modeling
HPI Potsdam, Germany | 2016
EXPERTISE
Business Functions
- Presales | B2B Sales
- Key Account Management
- Business Analysis
- Solutions Mapping
- Project Management
- Customer Support
- Consulting | Coaching
- Team Management
- MIS | Dashboards
- Operations | SCM
- TQM | Quality Management
- BPM | BPR | Gap Analysis
- Process Improvement
- Documentation
- Content Strategy
- Digital Marketing
Tools & Technologies
- ERP | CRM Software
- Close.io | Mailchimp
- Google Workspace
- Google Data Studio
- Microsoft Office Suite
- MS Project | MS-Visio
- Slack | ClickUp | Slite
- Jira | Confluence
- MS Teams | Skype | Zoom
- Miro | Figma | Canva
- TechSmith Snagit | Loom
- TeamViewer | AnyDesk
- Signavio Process Editor
WORK EXPERIENCE
Sr. Manager - Implementation & Customer Support
JUL 2011 - JUN 2013 | IN4VELOCITY SYSTEMS (P) LTD. | KOLKATA, INDIA
Executed concurrent IT projects (+10 full-cycle implementations) in the
real-estate domain, managing all phases of the project lifecycle
Implemented ERP systems involving consulting, installation &
configuration, trouble-shooting, and post-implementation reviews
Oversaw application maintenance, support, and software license
renewals with an understanding of customers’ technical environment
Managed a multi-site customer support team, handled customer
escalations, and resolved issues in accordance with SLA
ERP Consultant | Project Delivery Manager
FEB 2010 - MAR 2011 | ACCUSOL TECHNOLOGIES (P) LTD. | AHMEDABAD, INDIA
Successfully led the off-shore ERP project execution for an enterprise
account (pharmaceutical domain) in Sudan, Africa.
Developed transition and implementation plans outlining project
scope, objectives, deliverables, schedules & milestone deadlines
Coordinated the SDLC process including the pre-configuration
walkthrough, integration testing, UAT, deployment, and delivery
Conducted gap analysis, and executed ERP implementation including
training & post-go-live support to end-users on software systems
Business Analyst | Technical Writer
MAR 2009 - FEB 2010 | ACCUSOL TECHNOLOGIES (P) LTD. | AHMEDABAD, INDIA
Elicited business requirements by interviewing identified project
stakeholders & process owners and analyzing data
Translated business needs into functional & technical briefs (BRD, SRS,
UI & architectural design specifications) and reporting requirements
Mapped optimal IT solutions to business requirements and ensured
timely delivery by collaborating with internal teams
Created and managed entire project documentation including
process flowcharts, workflow diagrams, and software user manuals
Business Process Systems Manager
APR 2004 - MAR 2009 | ARVIND LIMITED | AHMEDABAD, INDIA
Mapped and analyzed complex business processes and driven
execution for process improvements across business functions
Documented departmental SOPs, performance reporting metrics (KPIs
& KRAs) and conducted inter-departmental process audits
Manager - Vendor Development & Sourcing
MAY 2002 - APR 2004 | ARVIND LIMITED | BENGALURU, INDIA
Developed vendor base capable of manufacturing as per standard
quality parameters, for the domestic/retail apparel business
Negotiated with vendors for most favorable prices, terms & conditions,
and conducted vendor evaluations & factory compliance audits
Asst. Manager - Supply Chain & Quality Assurance
JUL 2000 - MAY 2002 | S KUMARS NATIONWIDE LTD. | MUMBAI, INDIA
Coordinated supply-chain operations from sourcing to shipment
through effective management of supplier relationships
Monitored manufacturing, quality assurance and warehouse logistics
across multiple product categories.
