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Braga, Portugal
Joyce Idowu Owatimehin
Virtual Assistant
A highly organized and detail-oriented Virtual Assistant who can provide administrative support to others whilst working remotely. Have proven success in managing high-volume email inboxes, scheduling meetings and maintaining filing system etc. Able to maintain confidentiality and handle sensitive information with the utmost professionalism. Proficient in navigating the digital workspace and providing invaluable assistance to clients and businesses in need. In her current work, excel at making extensive use of online meeting software like Zoom, Internet chat and instant messaging. With colleagues, have a reputation for providing a quick turnaround on client correspondence, inquiries and concerns. Through career, have worked in fast-paced environments with a high degree of accuracy. Have also learnt how to identify improvement opportunities for administrative functions. On a personal level, inquisitive by nature and enjoy continually learning new things and constantly improving abilities. Furthermore, open minded and have the ability to accept feedback and make adjustments based on that feedback. Right now, looking for a suitable role that can offer her flexibility, independence, and the chance to showcase exceptional organizational skills.
SKILLS AND COMPETENCE
Administrative support
Email management
Calendar management
Executive support
Agenda planning
Customer service
Appointment scheduling
Meeting coordination
Budget management
Travel planning
TOOLS
Zendesk | Freshdesk | Canva | Live Support | Live Chat | Slack | Freshchat |MS Word|Outlook |Excel| PowerPoint | CRM tools |Customer Experience and Satisfaction surveys|Google Docs |Zoho
RELEVANT PROFESSIONAL EXPERIENCE
Virtual Assistant (Remote) | Michniels Consulting, Lagos, Nigeria. August 2023 - Present
Work as the backbone of daily operations, handling everything from email management and calendar coordination to social media support—all with a positive, can-do attitude. Have further improved the ability to keep keep pace, stay organized, and inject a bit of personality into the work.
Email & Calendar Management: Manage and prioritize emails, organize inboxes, and respond promptly. Coordinate calendars, arrange meetings, and ensure daily schedules run smoothly.
Administrative Support: Maintain organized files, manage documents, and ensure accurate tracking of client data. Oversee document management and keep projects on track.
Conduct research, data entry, and database management as required
Assist in the preparation of reports, presentations, and other documentation
Virtual Personal Assistant | Fitness Avenue Nig. Ltd. November 2015 - June 2018
Performed various administrative tasks, including answering emails, scheduling meetings and making travel arrangements.
Master of Multitasking: Juggled various administrative duties with finesse, including managing schedules, coordinating meetings, handling correspondence, and maintaining office supplies.
Communication Maestro: Served as a liaison between different departments, relaying important information effectively and efficiently.
OTHER PROFESSIONAL EXPERIENCE
Research Analyst (Remote) | Michniels Consulting, Lagos, Nigeria. May 2023 - June 2024
Worked as part of the organization, on volunteer capacity, to gain relevant competencies as an analyst. Supported the organization in conducting detailed research and analysis on trends, market developments etc. to inform decision-making and strategic initiatives.
Synthesize complex data and information from diverse sources into clear, actionable insights. Prepare detailed reports and presentations on findings.
Collaborate with cross-functional teams to support data-driven decision-making.
Review internet content that may be deemed inappropriate or explicit.
Document all research procedures and findings in detailed reports.
Develop surveys, gather primary data, and work with secondary data sources to support research initiatives.
Customer service/Operational Manager| Rotyce Global Enterprise, Yenagoa Nigeria, June 2018 - July 2024
Drove operational improvements, maximising the value of the asset base while ensuring a tight control on operational costs. Responsible for monitoring and continually improving standards of performance and quality within the operation.
Addressed customer service inquiries in a timely and accurate fashion.
Maximized profits to the corporation by reducing waste in payroll administration by 10% weekly and increasing sales with up-selling strategies.
Created, managed and analysed performance data and other information. Ensured that capacity and capability were continually planned. Encouraged, identified and developed best practice strategy.
Telemarketing Specialist | Hemingways Safari Africa, Abuja Nigeria. June 2014 - October 2015
Handled multifaceted telemarketer tasks (data entry, filing, records management and billing).
Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official phone log correspondence.
NYSC Program | Erudite Comprehensive College, Katsina, Katsina State. February 2013 - March 2014
EDUCATION
2015 - Post Graduate Diploma (Pgd) In Education | National Teachers Institute
2012 - Bachelor Of Arts In History And International Studies | Kogi State University
