Joyce Owa

As a skilled Virtual Assistant with over 2years experience specializing in Administrative and Customer Support, I bring exceptional organizational and communication skills to help founders, startup executives, and property owners streamline their operations and achieve their goals. With a strong background in customer support and administrative management, I have successfully assisted clients in improving their workflows, enhancing customer satisfaction, and reclaiming valuable time.

My expertise includes calendar and email management, project coordination, document preparation, and customer relationship management. I am proficient in using industry-standard tools such as Microsoft Office Suite, Google Workspace, Slack, Trello, Asana, and CRM platforms like HubSpot and Zoho. Additionally, I am skilled in handling social media scheduling and analytics, leveraging tools like Canva, Buffer, and Hootsuite to create engaging content and grow online presence.

With a detail-oriented approach and a knack for problem-solving, I thrive in dynamic environments that require adaptability and quick decision-making. My experience as a business owner has honed my ability to prioritize effectively, think strategically, and deliver results that align with my clients' objectives.

I am also passionate about fostering positive customer experiences. Whether through live chat, email, or phone support, I ensure inquiries and concerns are handled with professionalism and empathy, turning every interaction into an opportunity to build brand loyalty.

If you're a busy professional seeking a reliable, tech-savvy, and resourceful partner to handle your day-to-day operations and elevate your customer support, I am here to help. Together, we can create efficient systems and strategies that allow you to focus on scaling your business and achieving your vision.

Let’s connect and discuss how I can support your business.