Joyce Obasi

I am a dedicated Virtual Assistant and Customer Support Specialist with over three years of experience helping eCommerce businesses streamline their operations and deliver exceptional customer experiences. My background includes managing Shopify stores, handling product uploads, updating collections, and optimizing store layouts to improve sales performance and user experience.

In addition to my Shopify expertise, I have strong customer support skills, having worked with CRM tools to manage customer inquiries, resolve issues efficiently, and ensure a smooth support process. I am skilled at handling tickets, live chats, and email support with a focus on professionalism and empathy. My goal is always to maintain customer satisfaction while supporting business growth.

I bring excellent organizational skills, attention to detail, and the ability to adapt quickly to new tools and workflows. Whether it is managing back-end operations on Shopify, creating seamless customer journeys, or providing timely assistance to customers, I pride myself on being reliable, proactive, and solutions-driven.

I am passionate about supporting business owners in scaling their brands by taking care of both technical tasks and customer-facing needs. With my experience and commitment, I help businesses save time, increase efficiency, and build stronger relationships with their customers.