Joyce Anne

EDUCATIONAL HISTORY NOTRE DAME OF DADIANGAS UNIVERSITY BACHELOR OF ARTS IN MASS COMMUNICATIONS ATTENDED SCHOOL YEAR- PERSONAL INFORMATION JOYCE ANNE BRILLO GENERAL VIRTUAL ASSISTANT BIRTHDATE: JUNE 30, 1984 CITIZENSHIP: FILIPINO LOCATION: DAVAO CITY, PHILIPPINES EMPLOYMENT HISTORY DISPUTES/CHARGEBACK VA ECOMMERCE EMPIRE | OCTOBER 2019- FEB 2020 PERSONAL PROFILE PROFICIENT IN OVERSEEING STORE OPERATIONS AND ACHIEVING SET GOALS, UNDERSTANDING MARKETPLACE NEEDS AND STRATEGIES NEEDED TO DRIVE SALES AND ENSURING PROPER MERCHANDISE PRESENTATION. Investigating chargebacks Creating documents and evidences for chargeback cases Submission of chargeback evidences and defense Platforms involved: Authorize.net, Client Line Business Track, Shopify, Return Logic SOCIAL MEDIA MANAGER/DISPUTES SPECIALIST/EMAIL SUPPORT ResolvedCX | July 2018-December 2019 Moderates Social Media using Sprout Social Caters disputes filed by customers via Stripe & Shopify Customer Service via Email SKILLS & ABILITIES E-COMMERCE STORE MANAGEMENT INVENTORY FULFILLMENT CUSTOMER SERVICE SOCIAL MEDIA MODERATION DISPUTES ANALYST WIX WEBSITE DESIGNER CONTACT INFORMATION EMAIL:-PHONE: - SKYPE: JBRILLO84 FACEBOOK: https://www.facebook.com/dagma.nas ad LINKEDIN: https://www.linkedin.com/in/joyceanne-brillo-a/ E-COMMERCE STORE MANAGER eCom Heights, LLC | July 2017- Present Order fulfillment in Shopify and Click Funnels Inventory management using warehouses fulfillment tools Managing Shopify website reviews Managing App Trends (merging of Click Funnels orders and connecting funnels to Shopify) Customer service via Freshdesk Catering customer payment disputes via Stripe and charge backs via Shopify Manual fulfillment of orders via Amazon Seller Central Catering customer messages and concerns via Amazon Seller Central Following up on customers with bad reviews in Amazonstore Managing customer comments and messages via Facebook and Instagram using Facebook ads manager EMPLOYMENT HISTORY TEAM LEADER AND TELEMARKETER CUSTOMER SERVICE SUPPORT BROBIZCO, LLC | MARCH 28, 2017- JUNE 14, 2017 AWESOME OS PHILIPPINES| SEPT 2014- FEB 2015 Quality Assurance Coaching with Calls Taking outbound calls to set appointments Training agents on call handling Support for product info, sales, customer service, order and processing, billing and retention. EXECUTIVE ASSISTANT TELEMARKETER PRO-D, LLC| JANUARY 13, 2017- MARCH 10,2017 GREY LOCKE SERVICES| JULY 2014- SEPT 2014 Update Wunderlist (List of appointments and important tasks to do) for employer Managing employers emails Basic accounting using Xero for business clients transactions Customer service via Intercom Website management Sending invoices to clients Creating and managing orders Promoting business/website through Social Media (Facebook, Tweeter, Linkedin) Outbound calling Sales TECHNICAL & CUSTOMER SERVICE SUPPORT VXI, DAVAO PH | OCT 2012- JULY 2014 Technical and customer service support for internet, IPTV and VOIP with At&t. (Voice, Chat) TECHNICAL SUPPORT REPRESENTATIVE TECHNICAL & CUSTOMER SERVICE SUPPORT CONECTYS PHILIPPINES | FEBRUARY 2015- JULY 26, 2016 CONCENTRIX PH | APRIL 2009- DECEMBER 2010 Technical support for world class hotels worldwide Walk through guests and staff in troubleshooting internet connection issues with wireless devices Hotel wifi network configuration Customer service for online stores Customer service and website management. (Non Voice) Sales, technical and product support with networking devices such as Linksys, Cisco and D-link. WORK EQUIPMENT WORK STATION PC SPECS INTERNET SPEED WORK SAMPLES FACEBOOK PAGES https://www.facebook.com/bonum.online.shopping/ https://www.facebook.com/ph.swingandcatch.baseballandsoftball/ https://www.facebook.com/behindstrongwalls/ WIX WEBSITE DESIGN http://www.salondemesilla.com/ CONTRIBUTOR http://jbrillo84.wixsite.com/bonumonlineshopping OWNER https://jhoiceb.wixsite.com/bisdakferals OWNER IMAGES FOR OTHER PLATFORMS MENTIONED IN THE EMPLOYMENT HISTORY CANNOT BE DISCLOSED DUE TO AGREED PRIVACY POLICIES WITH OTHER CLIENTS