Joyce Amoroso Amistoso

JOYCE AMISTOSO Virtual Assistant/Bookkeeper Email-LinkedIn: www.linkedin.com/in/joyce-amistoso- WhatsApp: - PROFESSIONAL SUMMARY Detail-oriented Virtual Assistant with 2 years specializing in bookkeeping, payroll, and administrative tasks for AU and Canadian clients. Proficient in Simpro, Xero, QuickBooks. Skilled in financial insights, compliance, and process optimization. Seeking to contribute expertise to a dynamic organization. PROFESSIONAL EXPERIENCE- Cashier Per Pertroleum Corp Operating cash registers and handling cash, credit, and debit card transactions accurately. Balancing cash drawers, preparing daily sales reports, and reconciling transactions at the end of each shift. Assisting customers with inquiries, resolving complaints or issues, and ensuring a positive shopping experience- Cashier Magnum Gas Station Working cash machines and dealing with cash, cards, and taps right. Matching cash drawers, making day's sales notes, and checking deals at shift's end. Helping buyers with questions, fixing problems, and making sure shopping is good. - Pump Attendant Flex Fuel Corporation Dispensing fuel accurately and safely to customers' vehicles. Operating fuel pumps and monitoring fuel levels to ensure availability for customers. Following safety protocols and guidelines for handling hazardous materials. Conducting routine inspections and maintenance of fueling equipment. Assisting customers with fueling instructions, answering questions, and providing information about promotions or services. Keeping the fueling area clean, organized, and free from hazards. - Cashier /Teller Common Games Corporation Process bets and wagers accurately and efficiently on the e-Sabong platform. Handle cash, electronic payments, and account transactions securely. Provide receipts and confirmations to customers for their transactions. Resolve issues or concerns related to transactions, account access, or payouts. Provide guidance on responsible gambling practices and available resources for problem gambling. - Supervisor/ Admin AJMK Petron Gasoline Station Supervise and manage daily operations at the gasoline station. Lead and mentor a team of station attendants, ensuring adherence to safety protocols and excellent customer service. Handle financial transactions, including cash management and reconciliation of daily sales. Resolve customer inquiries, complaints, and issues in a professional manner. Perform administrative tasks such as payroll processing, employee scheduling, and record-keeping. - Call Center Agent LinkeServe Solutions Call Canadian seniors to conduct surveys related to Medicare insurance. Follow a script or questionnaire to gather specific information and feedback. Record survey responses accurately and efficiently in the system. Document survey results, feedback, and any issues or trends identified during the calls. Compile and analyze survey data to generate reports and insights for management. Make recommendations for improvements or adjustments based on survey findings - Virtual Assistant/ Bookkeeper VA Specialists Smoke cloak and CCTV company in Australia based in Victoria Conducting bank reconciliations to ensure accurate financial records. Generating and issuing invoices to clients with precision and timeliness. Facilitating the procurement process by issuing purchase orders (PO) as required. Regularly distributing monthly statements to clients for transparent financial reporting. Managing the recording of payables in Xero and QBO, meticulously attaching invoices from contractors or suppliers for audit trails and compliance. Effectively managing and organizing email communications to streamline business correspondence. Executing money collection responsibilities via professional phone communication with clients. Utilizing advanced tools such as Asana, Slack, Hubdoc, Microsoft tools, and Google Workspace for optimal task management, collaboration, and productivity enhancement. Handling administrative tasks such as nominating drivers in case of fines or violations, ensuring compliance with regulations and internal policies. BAS Preparation. Managing payroll processes, including calculating wages, processing legal payments, and ensuring accuracy and compliance with requirements. Farm and Brewery with Canadian Client Performing bookkeeping tasks using Wave accounting software for accurate financial recording and reporting. Ordering supplies through Ollie to maintain adequate inventory levels and support operations. Responding to Google reviews professionally and promptly to maintain a positive online reputation. Managing email accounts efficiently, ensuring timely responses and organization of communications. Scheduling and coordinating farm tours for visitors or clients as required. Ensuring compliance with BCLDB regulations and requirements related to the business's operations. Handling inventory management, including tracking stock levels, and optimizing inventory turnover. Handling payroll, like figuring out pay, making payments, and making sure everything is correct and follows the law. April 2024-July 2025 Admin/Bookkeeper OCA Group Calendar Management: I keep the schedule organized, making sure plumbing jobs, appointments, and meetings are all lined up and running smoothly. Accounts Receivable and Payable: I take care of the financial side by tracking payments coming in and going out, making sure everything is balanced and on time. Bookkeeping: I handle the books, keeping track of all financial records, reconciling accounts, and preparing reports to keep everything on track. Email Management: I manage the inbox, making sure client inquiries are answered quickly and important communications are always handled promptly. Job Management: I oversee plumbing jobs, assigning tasks to the team and making sure everything gets done on time and to the client’s satisfaction. Dispatching/Scheduling: I coordinate schedules, dispatching plumbers to the right jobs and ensuring the team is where they need to be to get the work done efficiently. Job Sheets Creation: I create detailed job sheets, capturing all the essential information for each project so the team knows exactly what’s needed and clients are well-informed. Preparing Profit and Loss Statements: I prepare profit and loss statements to get a clear picture of the business’s financial health, helping guide decisions moving forward. Filing Wages: I manage payroll, ensuring everyone gets paid accurately and on time while keeping track of tax details. June 2024-Present Executive Assistant Part-time Agouti Energy Ltd Appointment Setting: Schedule and coordinate meetings, calls, and appointments for the management team or key personnel. Calendar Management: Oversee and manage daily, weekly, and monthly schedules to ensure efficient time management. Cold Calling: Reach out to potential clients to generate leads and set appointments. Creating Key Performance Indicators (KPIs): Develop, monitor, and assess KPIs to track performance and drive improvement. Email Management: Filter, organize, and respond to incoming emails, ensuring timely communication. Operation Support: Provide administrative and operational support to improve internal business processes. Job Management in SimPRO: Utilize SimPRO software to manage job scheduling, quoting, invoicing, and progress tracking. Website Management: Maintain and update website content, ensuring it aligns with marketing and operational strategies. Customer Support: Provide professional customer service, addressing inquiries and resolving issues promptly. October 2024-July 2025 Business Analyst II DJS Melbourne Plumbing Solutions Managed company email correspondence, ensuring timely and professional responses. Coordinated and maintained the business calendar, scheduling meetings, appointments, and follow-ups. Built and maintained positive customer relationships through effective communication and support. Processed daily invoicing accurately and efficiently. Prepared and updated daily budget reports to monitor financial performance. Generated and analyzed weekly profit and loss statements to support business decision-making. Created and issued compliance certificates in line with industry regulations. Uploaded invoices and related documents to various customer portals to ensure timely payments and record-keeping. SKILLS Bookkeeping Payroll Management Online Reputation Management Email Management Event Coordination Regulatory Compliance Inventory Management and Optimization Data Analysis and Reporting Software Proficiency (Wave, Xero, Asana, Slack, Google Workspace) Negotiation and Vendor Management Customer Service Excellence Time Management Attention to Detail Social Media Management Trello, ServiceM8, Quickbooks Online, Simpro, Microsoft tools, WIX. Cold calling EDUCATION BS Business Administration , Marketing - 2nd Year Undergraduate Batangas State University- CERTIFICATIONS 5 Days Basic Training For Call Center And ESL 16 Hrs Course-Virtual Bookkeeping WIth Xero & Quickbooks Online 2 Weeks Masterclass on Australian Bookkeeping, Payroll, BAS and ITR Preparation with Xero Batch Quickbooks Online ProAdvisor Certified XERO ProAdvisor And Payroll Certified Google Ads - Measurement Certification How to Become A Virtual Assistant CERTIFICATE OF COMPLETION THIS IS TO CERTIFY THAT Joyce A. Amistoso has completed the online training course on How to Become A Virtual Assistant. Date Issued: Dec 07, 2024 Jake Ayano Coach & Founder Of Home-Based Connect