JOYCE ABARETA
GENERAL VIRTUAL ASSISTANT
ABOUT ME
A Virtual Assistant with over 5 years experience in various tasks. A
tech savvy and problem solver that you can rely on. Enthusiastic
individual with superior skills in both team based and independent
capacities.
SKILLS
Time management
Effective communication
Critical thinking
Problem solving
Flexibility
Team player
Project management
Tech-savvy
Organizational skills
Multitasking
TOOLS/SOFTWARE
Google workspace
Monday.com
Jobber
Avaya
Slack
Microsoft 365
Canva
Microsoft Teams
Zoom
IMS
Time Doctor
WhatsApp
Telegram
Google Voice
Rpass
Bachelor of Science in
Computer Science
Jun 2013 - March 2017
Christian Polytechnic
Institute of Catanduanes
Catanduanes, PH
--www.joyceabareta.com
WORK EXPERIENCE
Triangle Renovations LLC
Virtual Assistant
Georgia, USA
Jul 2023 - Apr 2024
Directly communicate with tenants, vendors, and contractors
for scheduling repairs, servicing, and preventive maintenance.
Offer comprehensive administrative support to managers,
focusing on managing work orders and tenant communication.
Prepare daily repair schedules, manage work orders, schedule
vendor services, and track contractor progress through
various phases, ensuring timely follow-ups and invoicing.
Octagos Health
Virtual Medical Assistant
Houston TX, USA
May 2021 – Jun 2023
Handled inbound calls for scheduling, rescheduling, and clinic
details.
Performed outbound calls for appointment reminders and
wellness checks.
Managed over 50 calls daily, while also handling admin tasks
for assigned clinics
Sutherland Global Services (T-Mobile)
Customer Service Representative
Taguig City, PH
Dec 2018 – Apr 2021
Addressed technical and billing inquiries, ensuring customer
satisfaction.
Implemented sales strategies to enhance loyalty and revenue.
Educated customers on billing, payment processes, and
support policies, delivering outstanding service.
