Joyce Abareta

Customer Support Specialist with 7+ years of experience in the BPO and ecommerce industry, providing high-quality support to UK and US customers via email and phone.

Experienced in managing high-volume tickets using Gorgias, Freshdesk, and CRM systems while maintaining SLA, KPI, and CSAT targets.

I specialize in: • Ecommerce support (Shopify)

• Ticket handling (Gorgias, Freshdesk)

• Order management & refunds

• Escalation handling

• Clear, empathetic communication

I’m known for being reliable, detail-oriented, and solution-focused. I don’t just answer tickets — I make sure customers feel heard and valued.

Open to remote opportunities in ecommerce customer support and email support roles.