Joyce Abareta

General Virtual Assistant Joyce Abareta Hi, My name is Joyce! General Virtual Assistant I am a self-motivated starter and detail-oriented problem solver that will go above and beyond to ensure everything is taken care of. I like to multitask, in my personal as well as my professional life. I never stop exposing myself to new learnings or crash courses that could help me enhance the skills and capabilities I have now. I work quickly, confidently, and efficiently because I put my heart and passion in everything I do. Education I am a graduate of Bachelor of Science in Computer Science 2013 - 2017 in Christian Polytechnic Institute of Catanduanes, PH Work Experience Customer Service Rep Feb 2022 - Apr 2022 Tata Consultancy Services Processed regular and dropship orders for customers Provided product info and availability to customers Processed RMAs Chat Support Agent July 2021 - Jan 2022 Teleperformance PH Booked and changed flight and hotel reservation through GDS - Amadeus and Sabre Assisted customers in making car reservation Work Experience Inbound Retention Specialist Feb 2020 - June 2021 Focus Support Associate Provided product information and tracking number Customer Service Rep Sep 2018 - Jan 2020 Sutherland Global Services Explained complicated internet bill Processed bills payment/ payment arrangement Processed refunds and account cancelation Troubleshoot internet and mobile device issues Offered discounts to save customer's subscription Offered latest promotions for android phones, IOS phones Services Offered Admin/Management Customer service through email, chat, or phone Organizing email inboxes Data entry Creating resumes Organizing G-Drive files Creating PowerPoint presentations Calendar maintenance Graphic Design Creating graphics for blog posts Photo editing Creating slides for webinars or workshops Designing business cards, flyers, logos, menus, signage, etc. Creating social media graphics or pins Other Services Web Research Lead Generation Basic video editing Skills Communication Skills Time Management IT skills Love for learning Self motivation Customer Service Creativity Reliability Sample Works Wedding & birthday invitations minimalist birthday invitation thank you sticker business logo Tools Productivity Tool Lead Generation Tool MS Office Google Apps Google docs/sheets Canva Calendly Aeroleads Linkedin sales navigator d7leadfinder.com hunter.io freeemailextractor.com Social Media Tool Facebook Instagram Twitter Pinterest Project Management Tool Trello Asana Let's Work Together!--Pink Sparkle Creations