Joy Wachira

Wachira Joy A highly motivated and results-driven professional with a background Sales Consultant sales development, with a keen ability to understand customer needs, in Customer Care and SaaS Sales, bringing over two years of experience in delivering exceptional customer experiences and driving business growth. Skilled in public relations, client engagement, and communicate product value, and build lasting relationships. A quick Contact learner with a persuasive approach and a customer-centric mindset, Address to revenue growth. Known for a positive outlook, adaptability, and a Nairobi, 30, 0100 friendly personality that makes interactions seamless and impactful. Phone - dedicated to fostering trust, enhancing brand reputation, and contributing Personable and driven individual with strong interpersonal and communication skills, well-suited for client-focused roles. Possesses foundational understanding of sales strategies and CRM software, coupled E-mail with ability to quickly learn and apply advanced sales techniques. Aims to - drive significant growth and positive client relationships. WWW Bold Profile Skills • Disaster management skills • Sales and Marketing • Customer Care • Communication skills • Team work • Diplomacy Work History 2023-05 - Sales Consultant Current FreshTech Africa, South Africa (Remote) • 1. Prospecting & Lead Generation • Research and identify potential clients through LinkedIn, company websites, and industry databases. • Use outbound strategies like cold calling, emailing, and LinkedIn outreach to engage prospects. • 2. Qualifying Leads • Conduct discovery calls to understand the prospect's needs, challenges, and fit for the software. • Ask qualifying questions based on BANT (Budget, • Professionalism • Flexibility • 3. Setting Up Meetings & Demos • Schedule meetings between qualified leads and • Tidiness Account Executives (AEs) for product demos. • Safety • Critical thinking • 4.Pipeline Management & CRM Updates • Track interactions, update lead status, and log data in • Problem solving the CRM (e.g., HubSpot, Salesforce, Freshsales). • Time management • Leadership • Integrity Authority, Need, and Timeline) or other frameworks. • Ensure a smooth handover by providing background information on the lead. • Maintain accurate records to help sales teams prioritize leads. • 5. Collaboration with Marketing & Sales Teams • Work with marketing to align messaging and improve lead nurturing strategies. • Provide feedback on lead quality and common objections. • 6.Continuous Learning & Product Knowledge • Stay updated on the SaaS product's features, industry trends, and competitor offerings. • Adapt sales pitches based on customer pain points and value propositions. 2022-01 - Call Center Agent 2023-04 Call Center International Kenya, Nairobi Kenya • Consistently handled over 100 calls daily with duties including managing customer accounts, customer education, sales qualification and managing customer expectations • Mastered all company products and services, enhancing FCR and enriching my upselling and crossselling opportunities • Identifying customer needs, and providing information and solutions to the problems • Follow up on branch complaints, ensure clients are called back and issues completely resolved • Responding customer inquiries and concerns • Calling clients and customers to inform them about the company's new products, services and policies • Review client's accounts providing updates and information about billing, shipping, and warranties 2020-08 - Cashier 2020-12 Bungoma-Line Sacco, Kitale • Providing tickets for travelers • Maintaining a good image for the company • Built relationships with customers to encourage repeat business. • Restocked and organized merchandise in front lanes. • Resolved customer complaints professionally, leading to improved customer relations and loyalty. • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift- Disaster Response, Internship National Disaster Operation Centre, Nairobi, Kenya • Participating in national watch for disasters in disaster-prone areas • Monitoring disaster situations around the country • Preparing Incident reports • Participating in the disaster response in conjunction with Disaster Response Team • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments. • Sorted and organized files, spreadsheets, and reports. • Participated in workshops and presentations related to projects to gain knowledge. Education- Bachelor of Arts: Disaster Management With IT MASENO UNIVERSITY - Kisumu County 2020-12 KCSE: Mean Grade B plain WOODARD GIRLS' HIGH - KCPE HEZTA PREPARATORY AND PRIMARY SCHOOL Personal Information • ID Number:- • Date of Birth: 02/14/97 Referres Issa Ramadhan Operations Manager CCI Kenya- Other Referees will be provided upon request.