Joy Wachira

I hold a Bachelor's degree in Disaster Management with IT, a unique blend that taught me the importance of clear communication, rapid problem-solving, and structured support during high-stress situations. These foundational skills have carried through my career and shaped my approach to customer experience and technology-driven solutions.

My professional journey began in customer experience (CX) service support, where I worked closely with individuals during emotionally sensitive and high-pressure moments. Whether resolving issues or providing guidance, I learned to approach every interaction with empathy, patience, and a focus on building trust. It was in this space that I developed a deep appreciation for what it means to be present for people—not just as a service provider, but as a calm, capable support system.

With time, I transitioned into the SaaS industry, where I currently serve as a sales specialist. My work bridges the human side of service with the technical capabilities of modern software. I help organizations navigate digital solutions, from onboarding to long-term engagement, with a strong focus on understanding client needs and creating value. My background in IT gives me the confidence to communicate complex tools in a simple, accessible way, while my CX experience ensures the process remains personal and user-friendly.

I’m passionate about meaningful conversations, building long-term client relationships, and guiding people through moments of uncertainty—whether they're choosing the right software or seeking a solution in a difficult time. I believe the best service professionals are not just solution-oriented but also emotionally intelligent. That balance has helped me succeed in both support and sales roles.

As I grow in my career, I continue to prioritize empathy, clarity, and trust. Whether I’m helping a customer navigate a support issue or leading a sales conversation, my goal is always to make the experience feel easier, more human, and more helpful.