Onyemepu Joy Chinagozim
Abakaliki
Ebonyi state,480213
--
Meticulous and experienced sales representative with 5 years of success in increasing sales, achieving monthly goals and providing outstanding customer service. Proven ability to offer advice on purchases and promote additional products to maximize sales and customer satisfaction. Demonstrated ability to effectively enroll new clients and build long lasting relationships.
SKILLS
Persuasive techniques
Sales closing
Sales presentation
Product knowledge
Customer relationship management
Technical proficiency
Team work
Upselling/Cross selling
Attention to details
Communication
Problem solving
Resilience
Time management
Adaptability
Prospecting
Market knowledge
EXPERIENCE
Sales Representative, Good Hope Bakery - 04/2023 - 12/2023
Owerri, Imo State
Implemented market strategies and techniques, increase revenue and customer satisfaction
Set up calendar with customer birthdays and other special events for personal touch
Cold call leads and closed large number of new sales by 85%
Cold Caller, Pipelines Communication LLC - 11/2022 - 02/2023
Remote
Researching and identifying potential lead or prospect
Initiating outbound calls to potential leads
Scheduling meetings, appointments and adequate follow-up calls with qualified leads
Growth Provider, Wellnite Company - 09/2022 - 10/2022
Remote
Booking appointment for clients
follow-up calls on clients using quick phone
Ensuring that all booked appointment get the appropriate service required
Virtual Administrative Assistant, Digital Witch - 01/2022 - 06/2022
Remote
Managing and responding to email, scheduling appointments and maintaining communication with clients, team members and other stakeholders
Entering and managing data in spreadsheet or database
Conducting online research to gather information, compile report and provide insight on various topics
Front Desk Officer, Holy Ghost Schools - 11/2020 - 12/2021
Abakaliki, Ebonyi state
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
Used quick response and dynamic skills to build relationship with patrons and improve customer retention rate.
Handled tasks and responsibilities for front office employees during periods of understaffing.
Administrative Assistant, Ministry Of Transportation - 11/2019 - 11/2020
Awka Anambra
Answer multi-line phone system, routing calls, delivering message to staffs and greeting visitors.
Interacted with vendors to purchase and set up equipment services.
Monitored office calendars to plan meetings, activities and travel to maximize productivity
Recorded meeting minutes to prove historical accounts of actions, measure progress against strategic plan and drive accountability.
Teacher, international Christian Academy - 09/2018 - 10/2019
Owerri, Imo state
Collaborated with faculty to develop after school tutoring to struggling students.
Planned and implemented integrated lessons to meet national standards.
Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
EDUCATION
Bachelor of science And/ with Education, Accounting Education - University of Nigeria, Nsukka
09/2014 - 09/2018
Certification
Customer support specialist - Linkedin Learning
Customer service foundation - LinkedIn Learning
Virtual Assistant programme - ALX
Cold Email Template - Udemy
