Joy Ngei

JOY NGEI NDANU Remote | - |-| Job Title: Trucking Claims Specialist | Claims Analyst | Remote Claims Agent Professional Summary Detail-oriented and analytical Trucking Claims Agent with 3+ years of experience in the logistics and insurance sectors, managing and processing trucking and trailer claims for fleet operators and carriers. Demonstrated ability to analyze repair invoices, interpret maintenance records, and deliver fair, timely claims resolutions. Adept in regulatory compliance, customer communication, and claims software tools. Proven record of remote collaboration and productivity in dynamic environments. Core Competencies Trucking & Trailer Claims Assessment, Maintenance & Repair Cost Analysis, Insurance & Liability Investigations, Remote Client Communication, Claims Documentation & Reporting, Regulatory Compliance (FMCSA, DOT), Data Entry & File Management, Claims Management Software (e.g., Guidewire, CCC, Mitchell), Microsoft Excel, Google Workspace, Slack, Zoom Professional Experience Trucking Claims Agent (Remote) LoadSure Technologies, USA | May 2023 – Present       Assessed an average of 45+ claims monthly, verifying coverage and evaluating repair estimates against trucking maintenance norms. Conducted in-depth investigations by communicating with drivers, repair shops, and third-party adjusters. Reduced claim resolution time by 18% through process optimization and software usage. Maintained 99.8% accuracy in data entry and compliance documentation using Guidewire and Excel. Liaised with cross-functional remote teams via Slack and Zoom, ensuring real-time updates and client satisfaction. Claims Processor – Trucking Division (Remote) Mamba Express (TCG), USA | June 2022 – April 2023    Processed end-to-end commercial truck claims, including collision, cargo, and roadside incidents. Reviewed mechanic invoices and parts replacements to ensure valid cost calculations. Delivered consistent communication updates to clients, achieving a 96% satisfaction rate.   Utilized internal claims platform and maintained organized case files in cloud-based CRMs. Claims Coordinator – Fleet Services (Remote) FleetNet America / ArcBest, USA | April 2021 – May 2022     Supported claim intake, documentation, and follow-up for fleet breakdowns and repairs. Monitored technician diagnostics to evaluate cost effectiveness and fraud prevention. Collaborated with field partners to confirm service records and payment responsibility. Developed SOP templates that improved documentation accuracy by 20%. Education Diploma in Insurance & Risk Management Kenya College of Insurance – Nairobi, Kenya | 2019 – 2020 Bachelor of Commerce (Finance Option) Lukenya University, Kenya | 2020 – 2023 Certifications    Certified Claims Adjuster – National Association of Independent Insurance Adjusters (NAIIA) FMCSA Compliance Training – Trucking Safety Institute (Remote) Microsoft Excel Advanced Certification – Coursera Remote Tools & Software     Claims Software: Guidewire, CCC One, Mitchell CRM: Salesforce, Zoho Communication: Slack, Zoom, Microsoft Teams Productivity: Trello, Google Workspace, Asana References Available upon request.