Joy Ngei

Joy Ngei

$27/hr
Specialized in remote trucking claims processing,
Reply rate:
33.33%
Availability:
Full-time (40 hrs/wk)
Age:
30 years old
Location:
Dc, Washington, United States
Experience:
3 years
About

I am a dedicated and results-driven Trucking Claims Agent with over three years of specialized experience in managing and processing claims within the trucking and logistics industry. My expertise lies in conducting thorough claim assessments, evaluating truck and trailer maintenance costs, and ensuring accurate and timely claim resolutions that align with regulatory and policy standards.

Throughout my career, I have worked remotely with reputable claims management and fleet service companies, enabling me to develop a deep understanding of the operational and mechanical aspects of commercial trucking. This includes familiarity with maintenance practices, repair invoices, parts pricing, and cost analysis—critical components when determining fair and justified claim payouts. My ability to analyze complex data and make evidence-based decisions ensures that each claim I process is handled efficiently and ethically.

I am highly skilled in leveraging industry-standard claims software such as Guidewire, Mitchell, and CCC One, as well as digital collaboration tools like Slack, Zoom, and Microsoft Teams to effectively coordinate with clients, drivers, and internal teams. My strong organizational skills and attention to detail enable me to manage multiple claims simultaneously without compromising accuracy or compliance. Whether I'm reviewing maintenance records, interviewing involved parties, or generating detailed reports, I ensure that every aspect of the claims process is well-documented and communicated clearly.

Customer service is a core part of my approach. I understand that claimants often face stressful situations, so I strive to provide clear, compassionate, and timely updates throughout the process. My communication style is professional, client-centered, and transparent, which helps build trust and promotes a positive claims experience.

In addition to technical skills, I bring a mindset of continuous improvement. I actively contribute to team discussions, recommend process enhancements, and stay current with FMCSA regulations and industry trends to uphold compliance and service standards.

I am seeking a remote opportunity where I can apply my skills to support a forward-thinking organization in delivering fair, accurate, and timely trucking claims solutions. With a proven track record in remote claims processing, strong analytical capabilities, and a commitment to excellence, I am confident in my ability to add value to your team and help streamline claims operations..

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