Joy N Jacob

. JOY NGUVAN JACOB PROFESSIONAL SUMMARY Highly skilled Sales, Social Media Management, and Administrative professional with over 10 years of diverse experience in executive support, virtual assistance, sales, and digital marketing. Proficient in lead generation, CONTACT Abuja, Federal Capital Territory-- customer relationship management, content creation, and data analytics. Adept at using data-driven insights to optimize social media campaigns and sales strategies, resulting in enhanced engagement, brand awareness, and business growth. Expert in calendar management, project coordination, and appointment setting, with proficiency in utilizing HubSpot, Microsoft Office, and various social media platforms to exceed client expectations and drive SKILLS • HubSpot CRM & Data Analytics • Calendar Management & Appointment Setting • Cold Calling & Lead Generation • Customer Relationship Management • Social Media Strategy & Analytics organizational success. EXPERIENCE SOCIAL MEDIA MANAGER/CONTENT CREATOR, 06/2023 – Present - Remote JTADESIGNS • Developed and executed social media strategies aligned with JTA Designs’ branding goals, contributing to higher engagement and reach. • Content Creation & Video Editing • Sales Optimization & Closing Techniques • Created visually appealing and data-driven content across multiple platforms, increasing brand awareness and customer interaction. • Team Collaboration & Leadership • Managed content calendars, monitored performance metrics, and provided insights to improve campaign success. • Brand Development & Campaign Management • Developed creative visuals for posts and ads, ensuring consistency with brand messaging. • Multitasking & Problem Solving • Microsoft Office Suite & Office 365 • Internet Research & Documentation • Flock • Slack • Discord • VICIHOST • Convoso APPOINTMENT SETTER / COLD CALLER, 09/2024 – Present - Remote REFERRIZER • Conducted cold calls and appointment setting for Referrizer’s lead generation campaigns, consistently meeting and exceeding targets. • Built strong relationships with potential clients by emphasizing product value, improving conversion rates and appointment bookings. . • Utilized CRM tools to track calls, schedule follow-ups, and provide comprehensive reporting on outreach efforts CONTENT/GRAPHICS DESIGNER, 08/2024 – 09/2024 - Remote (1 Month Contract) BLOOMING ON HEELS • Led content and graphic design efforts for the 'In Full Bloom' event, producing visually engaging content for social media and event promotions. • Designed high-quality graphics that effectively captured the event's theme, increasing audience engagement and brand visibility. • Coordinated with the event planning team to ensure brand consistency across all visual materials RECRUITMENT COORDINATOR/SALES OFFICER, 01/2023 – 10/2024 - Remote GLOBAL LEARNING EXCHANGE (SONICFOUNDRY USA) • Generated leads and nurtured prospective students: Employed a combination of cold calling and strategic outreach to identify potential candidates for Global Learning Exchange programs. Utilized HubSpot to manage leads, track progress, and personalize communication throughout the sales funnel. • Promoted a pre-existing program in a competitive market: Successfully marketed Global Learning Exchange programs within a saturated international education market. Highlighted the program's unique value proposition and addressed student needs to stand out from competitors. • Full sales cycle ownership: Managed the entire student enrollment process, from initial contact through cold calling to final enrollment and conversion. This included nurturing leads, providing program information, addressing concerns, and closing deals. • Trained and mentored junior enrollment professionals. • Gained strong leadership skills by managing projects from start to finish. • Participated in team projects, demonstrating an ability to work collaboratively and effectively. • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations. Contributed to a growing start-up brand: Played a vital role in establishing and promoting Global Learning Exchange as a new player in the international education landscape. • EXECUTIVE ASSISTANT/RESOURCE DEVELOPMENT MANAGER, 04/2021 – Present - Remote BLUE EDGE SYNERGY • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection. • Organized and coordinated conferences and monthly meetings. • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties. . • Used advanced software to prepare documents, reports, and presentations. • Created and managed office systems to efficiently deal with documentation. • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed. • Answered high volume of phone calls and email inquiries. • Took notes and dictation at meetings. • Screened personal and business calls and directed to appropriate party. • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity. • Managed mail and both incoming and outgoing correspondence, mail, email and faxes. • Handled confidential and sensitive information with discretion and tact. • Demonstrated respect, friendliness and willingness to help wherever needed. SOCIAL MEDIA MANAGER/CONTENT CREATOR, 06/2023 – 04/2024 - Hybrid LIANS-KLOSET • Created engaging, innovative, and high-quality content for various social media platforms, including but not limited to Facebook, Instagram • Monitored and analyzed social media metrics, such as engagement, reach, and conversion rates, and provide regular reports to management, making data-driven recommendations for improvement • Created and edited video content • Produced photo and video content with excellent editing skills • Gathered data on engagement rate, reach, and impressions to enhance online campaigns • Prepared design briefs for graphics, videos, and advertising campaigns • Conducted research and came up with findings/Research reports • Executed successful, innovative social media marketing campaigns with clear call-to-action • Created comprehensive reports on social media performance, presenting data-driven insights to stakeholders. • Developed and managed content calendars for each platform to establish timely and relevant posts. • Oversaw social media presence and aligned posts to include branding and trending ideas. • Provided exceptional customer service through timely and thoughtful responses to user comments and messages. • Designed and implemented social media strategies to align with business goals. • Monitored online presence of company's brand to engage with users and strengthen customer relationships. . SOCIAL MEDIA MANAGER/CONTENT CREATOR, 01/2023 – 01/2024 - Hybrid VOUGUE-MEN • Created comprehensive reports on social media performance, presenting data-driven insights to stakeholders. • Developed and managed content calendars for each platform to establish timely and relevant posts. • Oversaw social media presence and aligned posts to include branding and trending ideas. • Boosted engagement rates with the creation of compelling and visually appealing content. • Designed and implemented social media strategies to align with business goals. • Monitored online presence of company's brand to engage with users and strengthen customer relationships. • Analyzed performance metrics to identify areas for improvement and optimize social media campaigns. • Suggested and implemented new features to develop brand awareness. • Increased brand awareness by developing and implementing effective social media strategies. • Managed multiple social media platforms, ensuring a consistent brand voice and message. FINANCE OFFICER, 01/2021 – 02/2023 - Hybrid PRECIOUS AURUM INTEGRATED SERVICES • Boosted stakeholder confidence with transparent communication of financial performance and projections. • Completed financial reports, providing insight into performance, operations, and cash flow. • Developed monthly, quarterly and annual profit and loss statements and balance sheets. • Tracked financial progress by creating quarterly and yearly balance sheets. • Strengthened financial operations by conducting bank reconciliations and financial reporting. • Reconciled accounts, managed audits and updated financial records with remarkable accuracy. • Created detailed expense reports to facilitate reimbursement for business expenses incurred. SOCIAL MEDIA MANAGER, 04/2021 - 12/2021 - Hybrid BRIDES AND BABIES • Developed and promoted corporate brand, images and identity to media and public. • Boosted engagement rates with the creation of compelling and visually appealing content. • Managed multiple social media platforms, ensuring a consistent brand voice and message. . • Increased customer engagement through social media. • Acted as a team leader in group projects, delegating tasks and providing feedback. SALES MANAGER/CONTENT CREATOR, 02/2015 - 04/2021- Onsite YOGURBERRY NIGERIA • Developed marketing campaigns to expand client base • Hired and trained dedicated and high-achieving sales teams • Directed daily operations to achieve maximum output and reduce costs • Selected, trained, and performance-managed staff to build a results-focused team • Assessed staff and team performance and regularly actioned insights to fuel improvement • Research and development • Marketing policies to drive brand awareness and sales • Social media management. • Closed lucrative sales deals using strong negotiation and persuasion skills. • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains. • Enhanced profitability by developing pipelines utilizing marketing and sales strategies. • Increased profit margins by effectively controlling budget and overhead and optimizing product turns. • Built long-lasting client relationships through excellent customer service and consistent follow-ups. • Handled customer relations issues, enabling quick resolution, and client satisfaction. • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team. • Coached employees in successful selling methods and encouraged cross-selling to drive revenue. • Built relationships with customers and community to establish long-term business growth. STORE MANAGER, 01/2014 - 01/2015 - Onsite RECTIFY EXCLUSIVE DESIGNS • Supervised creation of exciting merchandise displays to catch attention of store customers. • Implemented a loyalty program that boosted repeat business and increased overall sales revenue. • Monitored daily cash discrepancies, inventory shrinkage and driveoff. • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility. • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. . • Completed point of sale opening and closing procedures. • Managed purchasing, sales, marketing and customer account operations efficiently. • Reconciled daily sales transactions to balance and log day-to-day revenue. • Reported issues to higher management with great detail. • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success. • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies. EDUCATION Completed coursework towards BACHELOR OF ART Advancing Business Education (ABE) 09/2022 VIRTUAL ASSISTANT CERTIFICATION (ALX) 08/2022 Diploma in Data Science/Analysis Ongoing ACCOMPLISHMENTS • Contributed to the success of high-profile events, including the 2023 Africa Business Convention, TEDxMaitama 2022 and TEDxMaitama 2024. • Managed social media strategy for The Bridal Experience 2022, increasing event engagement and visibility. • Led creative efforts for Blooming on Heels' 'In Full Bloom' event, driving high levels of audience interaction. • Played a key role in the launch of a start-up in my home country (Global Learning Exchange), driving brand awareness and customer acquisition.