Joy Mukherjee

 JOY MUKHERJEE -E-Mail-To ensure the development of establishment my service would be render. PROFESSIONAL SUMMARY Supporting Cross functional teams to enhance customer satisfaction through process improvements . Conducting marketing research to establish prospect clients , Preparing MIS Reports for the management, Liasoning with various clients. Preparing weekly and monthly reports. Data Analysis . Familiar with MsExcel ( v-lookup, pivot table ,macros , data validation) . Familiar with Administrative works ASST. BUSINESS DEVELOPMENT MANAGER WINNER TELECOM INFRA PVT LTD ( SISTER CONCERN OF QUANTUM GOLBAL INFRA LTD.) - Kolkata, West Bengal January 2020 to January 2021 MEETING WITH THE CLIENTS AND FINALIZING THE COMPREHENSIVE MANAGEMENT DEALS . CHALK OUT B.D PLANS & STRATEGIES . CONTACTING SERVICE VENDORS FOR MOBILIZING . PREPARING MIS REPORTS FOR MANAGEMENT. DATA ANALYSIS VENDOR RECONCILIATION ON MONTHLY BASIS IN EXCEL FORMAT . DEVELOP NEW BUSINESS RELATIONSHIPS . PREPARATION OF ACTIVITY CHARTS HELPS IN RENEWALS OF CONTRACTS FROM THE CLIENTS . ADHERING EXISITNG CLIENTS PRIME OBJECTIVES AND GOALS AND IF NECESSARY REVISING OUR EXISITNG WORKING PATTERN ACCORDINGLY .. MANAGING CLIENTS GRUDGES/ COMPLAINS WHICH INDIRECTLY HELPS SUSTAIN EXISTING BUSINESS AND CREATE CHANCES TO EXPANDS ADDITIONAL BUSINESS FROM EXISTING CLIENTS . Store Manager Crossword Bookstore LTD December 2012 to December 2019 Daily team briefing at least 10 Mints Sales IPT, CMS and BRP/Black targets/Category targets, New promotions /Displays update etc. Service standards discussed. Checking on schemes/price event whether they are reflecting or not before store opening (Highlight to concern team with ticket number if any issue found). CCA/Brand staff/Security on the floor is well a CCA/Brand staff should have their ID cards and must carry a pen & small diary with respective targets. Check there are no expired chocolates on the floor. Supervise cleanliness all over office, toilets, cash counter, window glass, baggage counter, back office. Look after all visuals and signage are clean and lights are in working conditions. Footfalls tracking done. Abiding SOP Process. Opening and closing process verified. Pending manual bills are checked on daily basis and resolved on time. Accounts process in control (Data Acceptance GV/GC/Petty Cash/Manual Bill Regt/Safe Key Process etc) . Global Count Register Checked and verified & SM To Conduct GC For 1 Day Every Week . Premium pen, Kindle, T-Shirts (where promoter available Daily GC T-Shirts (with no promoter) Daily GC etc. Chocolates Global count weekly. Internal efficiency Parameters . Floor walk audit (Crossword Reco, Bestsellers, New Arrivals, TWP, Offers Display etc. All brandings are in good conditions & out dated promotional elements are to be removed. All the merchandise are displayed as per the collection, category and theme. Logistics formats and other registers are being maintained properly. ASSISTANT DEPARTMENTAL MANAGER FUTURE GROUP (Bigbazar) August 2006 to June 2012 Responsible for the smooth floor operation. To check the grooming standard of the staff. Motivate the staff. Encouraging the staff to achieve the target. Take care of the warehouse regarding my respective departments stock. Evaluating between the actual target and the achieved target. Analyzing the loop wholes and try to cement them. SWOT analysis of our store and coming to a conclusion. Offer analysis for layout display. Merchandise category wise analysis for fast moving and slow moving product. Sale ratio analysis between store to department, department to section, section to brand. Top line and bottom line analysis between store to department, department to section. Stock Turn analysis for my respective department. Utilization of the day's productive time by offering lucrative / special offer to increase sales. Giving full effort for customer retention. Utilizing my manpower to the fullest for maximum productivity. Stock requirement analysis by studying the current trend, hence giving order accordingly for the sack of customer satisfaction. Store opening and closing duties along with security personnel Since: January-01 TO June-06PepsiCo Holding Pvt Ltd(under turning point consultancy) Quality Sales Man Responsible for supply chain between company's ware house to distributors stock keeping zone Responsible for a particular market area to supply adequate product line and hence recovering money For the distributor. Market survey for PepsiCo's market share. Building relationship between company to distributor and distributor to retailer. CAREER ACHIEVEMENT: Receiving " EMPLOYEE OF THE MONTH " FEBRUARY '07' Achieving the highest score at internal assessment examination held by PRIL in north east zone for the post of " ASSISTANT DEPARTMENTAL MANAGER " Was a core Team Player achieving 1 crore target in a single day in Big Bazaar format store Education MBA in Marketing & Finance 3 Years From VISVA BHARATI University . Skills / IT Skills Sales forecasting , Retail operation , Man management , Vendors management , Institution sales , Corporate sales , Ms-excel , Ms-words , Ms-Power points , web browsing . PERSONAL VITAE: Date of Birth: 01/03/1977. Languages known: English, Hindi, Bengali . Address: Kankurgachi 16, bagmari lane block-6, flat-36 kolkata-700054. Marital Status: Married. Nationality : Indian Hobbies: Reading Books. Achievement: certificate holder in drama, tabla playing, carram, 100 metres. long Jump, and employee of the month in Bigbazar, N.C.C. certificates holder. 100% attendance during professional study. Place : KOLKATA Date :