Joy Mukherjee

MBA with 20 years of experience in Retail sales operation , corporate marketing , maintain administrative guidelines

emphasizing on customer problems , converting negetive to positive customers by providing upper standard services abiding companies guidelines , chalk out strategy for upselling , cross selling , customer retention planning , retail operation , maintaining customer database , maintaining office Admin portfolio , accustomed with Ms-word , excel ( pivot table , v-lookup , macros ) , powerpoint .