JOY OLIVEROS MARCOS
1270 C. Francisco St. Makati, Metro Manila--
QUALIFICATIONS
Fluent in English
Troubleshooting skills for MS Office, WinXP, Win7, Citrix, CA Service Desk,
Active Directory, Go To Assist, In Contact, Remedy, Oracle Live Help (Chat), Symantec Antivirus issues, Adobe , MS Office Communicator
Proficient in written and oral communication
Proficient in basic Microsoft programs
Has knowledge in basic editing
Can work well under pressure
PROFESSIONAL EXPERIENCE
Senior Systems Executive
Cognizant Technology Solutions Philippines, Incorporated
July 2018 – May 2019
Test Analyst, UAT Team Health Net, Inc.
User acceptance testing for US Healthcare to include test design, data preparation and test execution
Responsible for designing testing scenarios
Conducts the testing, analyzes the results and then submits observations to the development team
Senior Systems Executive
Cognizant Technology Solutions, Philippines
March 2014 – June 2018
Worked as an IT Help Desk Analyst for Allegis
Contact Management, Receipt and acknowledgement of user contacts, Logging of user contacts, User communication, VIP management
Provision and support of computing and telephony tools used by the Service Desk
Incident Management: Incident categorization, Incident prioritization, Initial incident diagnosis, Resolution of incidents where possible, Routing and allocation of incidents, Incident escalation, Incident lifecycle management, Incident closure, Management of major incidents
Second Line Support Technical and business systems second line support
Technical Support Representative
Harte-Hanks Philippines
June 2012 – March 2014
Worked as a TSR for Samsung Electronics of America
Technical Support Representative
Alorica Pacific Rim Inc.
July 2010 – May 2012
TSR for Verizon Online, one of the biggest Internet Service Provider in the US
EDUCATIONAL BACKGROUND:
2005 – 2009
Bachelor of Secondary Education, Major in English
Concordia College
PERSONAL INFORMATION:
AGE: 31 years old
DATE OF BIRTH: January 7, 1988
MARITAL STATUS: Single
CITIZENSHIP: Filipino
LANGUAGES : Filipino, English
INTERESTS:
Performing Arts
Public Relations
REFERENCES:
Honeylyn Demanarig
Operations Supervisor
Harte-Hanks Philipines Incorporated
4 F Market! Market! Bonifacio Global City, Taguig City
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Devanand NA
Manager-Service Delivery, CIS EUC
Cognizant Technology Solutions Philippines, Incorporated
5/F 10 Upper McKinley Road, Mckinley Hill Fort Bonifacio, Taguig City, Philippines
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Anand Kumar MR
Assoc. Director - Projects, Intelligent Automation & Tech
Cognizant Technology Solutions Philippines, Incorporated
5/F 10 Upper McKinley Road, Mckinley Hill Fort Bonifacio, Taguig City, Philippines
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Reggie Lagajino
Tech Lead, CIS EUC
Cognizant Technology Solutions Philippines, Incorporated-
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