Joy Lavapiez

EDUCATION BSBA Major in Marketing Management Colegio de San Juan de Letran – Calamba- JOY LAVAPIEZ Sales and Marketing Management Address Jeremiah Street, St.Augustine Village, Brgy.Lawa, Calamba City, Laguna, Philippines Date of Birth May 15, 1991 Civil Status Married Nationality Filipino Religion Seventh-day Adventist Phone- Email- Passport No. P-A SKILLS ▪ ▪ ▪ ▪ ▪ Enthusiastic, willing to learn, with good interpersonal and organizational skills. Persuasive and have great negotiation skills. Work smart independently, Keen Observer, Hard-working and Self-motivated Developed Customer Relationship Management Technical Skills: - MS Office (Microsoft word, Excel, Power Point, Outlook) - Lotus, APAL (Pricing) and CIGMA System - Adobe Photoshop, Video and Photo Editing - Photography WORK EXPERIENCE 2015 – 2018: DENSO PHILIPPINES CORPORATION Sales Expert (Handling Main Customer of DENSO – Toyota Motors Philippines) ▪ Ordering and planning of firm and forecast requirement on a daily and monthly basis for mass production and parts preparation of each related Sections. ▪ Monitoring and assuring the quality and efficiency of orders and deliveries from end to end. ▪ Negotiating order and delivery adjustment due to volume fluctuation and other related problem/s such us parts problem and quality issues. ▪ Handling customer’s demand at any given time with time pressure and analytical problem solving. ▪ Assures 100% customer satisfaction through achieving 100% on time and accurate delivery to customer. ▪ Preparing semi-annual purchased price based on customer selling price. ▪ Attending business meetings and conducting customer’s audit. ▪ Involved and participated in some activities and community services of Toyota Suppliers Club Association as I am the main representative of our Company. 2014 – 2015: ▪ ▪ ▪ ▪ ▪ DENSO PHILIPPINES CORPORATION Sales Expert (Handling DENSO Affiliates Customer and Pricing) Preparing and organizing New Product Development up to Mass Production. Preparing, maintaining and registering Sales related confidential documents and order requirements from Export Customer (OGC-Overseas Group of Companies or DENSO Affiliates). Making price simulation, Retroactive and Debit/Credit memo request and other written advice to any price related adjustment. Coordination with OGCs’ customer document requirements with related concerned Section. Negotiating export delivery schedule and order details to customer and affiliates. ▪ ▪ 2014: ▪ ▪ ▪ ▪ 2012 – 2013: ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Preparing and arranging DENSO Affiliates visitor’s itinerary from end to end, coordinating on Customer’s Plant Visit/ Activities at DENSO Philippines area such as technical requirements, delivery and orders concern and other related activities. Making sales presentation of each OGCs market direction pertaining on its current and future sales plan. MOKA General Trading LCC - Dubai, UAE Office Administrative Secretary Establish work procedures and schedules, and keep track of the daily work of clerical staff. Responsible in incoming/outgoing documents of the company, and answering inbound/outbound calls. Provides customer service, such as order placement and account information. Doing invoices, delivery notes, and stock transfer. Maintains office supplies/company equipment inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Handling driver's schedule in dispatching deliveries to its exact destination. Philippines Long Distance Telephone Company Account Associate (Handling Small, Medium, Enterprises) Accomplishment: “Outstanding Sales Performance 167% Billed Revenue Achievement” Preparing for quarterly Business Review and Sales Performance SWOT Analysis Report. Making proposals for customer review and setting appointment to customers. Telemarketing/Telesales/Customer Relationship Management. Educate customers on products and services, and able to accurately describe a products features and benefits to a customer. Identify customer needs, offer the most appropriate solutions and overcome objections. Ability to identify and qualify potential clients by telephone, and premise visits. Hit the monthly closed deal and billed target. Resolve customer issues/concerns in a timely manner. Interact with other functional groups to ensure customer satisfaction. SEMINARS AND TRAININGS ATTENDED ▪ 2015 - Basic Ability Training at Denso Sales Thailand–Regional Area DENSO Philippines Corporation ▪ 2012 - SMEG Sales Boot Camp Batch 14 Philippine Long Distance Telephone Company CHARACTER REFERENCE Mary Darlene S. Navalta Senior HR and Admin Officer Quest Exploration Drilling Philippines San Pedro City, Laguna- Jorena Malijan Area Sales Supervisor Philippine Long Distance Telephone Company Calauan, Laguna-