JOY IDOWU KENNETH
Nigeria
PROFESSIONAL SUMMARY
Experienced Administrative and Customer Support Specialist with over 10 years of hands-on
experience managing executive calendars, streamlining workflows, and delivering responsive
customer service across phone, email, and live chat channels. Proven track record of handling
400+ weekly emails, coordinating 80+ meetings annually, and resolving 40–60 daily support
tickets using tools like Zendesk, Trello, Asana, and Google Workspace.
Known for maintaining inventory accuracy, reducing stock-outs, and improving order fulfillment
by implementing efficient systems. Skilled at managing sensitive data, improving admin
processes, and reducing customer cancellations through proactive communication and service
recovery tactics.
Comfortable working cross-functionally with teams in logistics, finance, sales, and tech to keep
operations running smoothly. I bring a calm, organized, and solution-focused approach to every
task, with a strong eye for detail and a drive for results.
CORE SKILLS
● Administrative Support: Calendar & Appointment settling (Calendly, Picktime, Acuity
Scheduling), Travel & booking arrangement through Airbnb, data entry, email
management and document preparation.
● Customer Support: CRMs Tools (HubSpot, Zendesk, Freshdesk, GoHighLevel,
Intercom), issue resolution and empathetic communication.
● Technical Skills: Microsoft Office Suite, Google Workspace, SAP, QuickBook, Zoho,
Apollo.io, Trello, Asana, Monday.com, Clickup, Airtable and Zapier.
● Soft Skills: Time management, empathy, multi-tasking, communication, patience,
confidentiality, adaptability and problem solving.
PROFESSIONAL EXPERIENCE
Inventory & Logistics Manager
Style Rouge, Nigeria | Feb 2024 – April 2025
● Monitored and managed inventory levels across warehouses and retail locations,
maintaining 98% stock accuracy and reducing stockouts by 40%.
● Coordinated inbound and outbound shipments with vendors and logistics partners,
cutting delivery delays by 25%.
● Implemented a new inventory tracking system that improved order fulfillment speed and
minimized manual errors.
Virtual Assistant [Customer Support]
C.C Ozoemena & Company Ltd, Nigeria | Jan 2014 – Feb 2024
● Managed executive calendars, scheduled over 80 meetings annually, and ensured zero
conflicts through proactive planning and time zone coordination.
● Handled email inboxes with over 400+ weekly messages, prioritized urgent requests,
and maintained response time under 24 hours.
● Prepared and formatted internal documents, reports, and presentations, reducing
turnaround time by 30%.
● Coordinated workflow across different channels: phone, email and live chat using
Zendesk and company internal tools, responding to an average of 40-60 tickets daily
while sharing high volume queue responsibility across the whole team.
● Provide a seamless experience to customers by responding to inquiries and complaints
and performing prompt escalations to provide resolution.
EDUCATION
Master of Science (M.Sc.) in Business Administration
National Open University of Nigeria-
Bachelor of Science (B.Sc.) in Accounting
National Open University of Nigeria-
Diploma in Information Technology
University of Jos, Nigeria-
CERTIFICATIONS & TRAINING
•
Virtual Assistance - Digital Witch Academy (2025)
•
IT Support- Digital Witch Academy (2025)
•
English Proficiency- EF SET English Certificate (2025)
•
Bookkeeper- Alison (2024)
