Joy Emmanson
-| - | Lagos
SUMMARY
Seeking Sales Development Representative role with proven track record in lead qualification, email marketing, and
sales strategy development. Elevated sales pipeline by 30% and customer acquisition by 15% at Reels Media Solutions.
Skilled in negotiation, CRM implementation, and customer care with 3 years of experience.
WORK EXPERIENCE
ZenkaEurope
Lithuania
International Sales Development Representative
Oct 2023 - Mar 2024
• As an International Sales Development Representative at ZenkaEurope, I adeptly managed the initial stages of the
sales process, identifying potential clients within the European market and engaging with them to cultivate interest
in our product offerings. I conducted thorough market research to tailor outreach strategies, ensuring alignment
with regional nuances and business practices. My role involved frequent communication with prospects through
various channels, including cold calls, emails, and social media, to establish rapport and understand their needs. I
successfully qualified leads by assessing their potential and readiness to proceed in the sales funnel, coordinating
with the sales team to facilitate seamless transitions. Additionally, I maintained accurate records of all interactions
and progress within the CRM system, providing the sales team with valuable insights to drive the sales strategy.
My efforts contributed to the expansion of ZenkaEurope's client base and supported the achievement of our sales
targets through strategic prospect engagement and effective lead generation activities.
Reels Media Solutions
Remote
Sales Development Representative
Mar 2022 - Aug 2023
• Increased sales pipeline by 30% through effective lead prospecting and qualification, supporting the attainment of
an annual revenue goal.
• Enhanced lead engagement by 20% with the introduction of a targeted email marketing campaign, improving the
conversion rate of leads to qualified opportunities.
• Contributed to a 15% rise in customer acquisition and retention by collaborating on the development and
execution of a lead nurturing strategy.
DEF Agency
Remote
Junior Sales Representative
Jun 2021 - Dec 2021
• Supported the enhancement of property listings and marketing strategies, contributing to a 10% growth in sales
over a 12-month period.
• Negotiated terms and conditions for over 30 real estate transactions, achieving an average cost savings of $5,000 per
deal.
• Played a collaborative role in the development and execution of a new customer relationship management system
that improved client satisfaction ratings by 15%.
Glass Skin Cosmetics
Lagos, Nigeria
Customer Care Agent
May 2020 - Aug 2021
• Delivered high-quality customer assistance, resolving inquiries and issues to uphold customer satisfaction.
• Managed a substantial call volume, ensuring timely and effective support for clients.
• Documented customer interactions and feedback, utilizing insights to enhance service quality.
• Engaged in continuous product knowledge training, enabling informed recommendations and effective upselling.
EDUCATION
University Of Calabar
Bachelor Of Law, Law
Calabar, Cross River
Apr 2023
SKILLS
Lead Generation • Customer Relationship Management (CRM) • Cold Calling • Communication • Prospecting •
Time Management • Negotiation • Sales Pipeline Management • Product Knowledge • Active Listening
