Joy Ciru Ogai

JOY CIRU OGAI PROFESSIONAL SUMMARY Motivated college student, currently enrolled and seeking opportunity to apply ser vice-based experience. I have experience in education, real-estate and commercial music industries. Excellent at communicating, writing and editing. Keen attention to detail and focused on meeting deadlines. Ready to use my experience to build customer relationships through responsive, proactive problem resolution and to consistently deliver memorable experiences. I aim to create warm, welcoming atmosphere to build customer loyalty and retention. EXPERIENCE Samira Homes , Kilimani, Nairobi, Jul 2022 - Current Airbnb Host Within this position I managed two 2-bedroom apartments within the highly competitive high-end apartment area of KIlimani in Nairobi. Here are the roles I performed: • Directed and oversaw all booking and stay operations overnight to maintain guest satisfaction and safety. • • • Oversaw the furnishing and interior design of both apartments. • Hired, motivated and assessed performance of staff to keep operations efficient and on-track . • Trained staff members on how to handle the expected, routine issues and problem-solve complex concerns. • Coordinated the activities of each department to manage efficient daily activities. From management to accounts. • Engaged guests and staff to resolve issues and challenges in positive way. Achieved Super-host status within the first 6 months of becoming a host Achieved 100% response rate by maintaining open communication with my guests and constant reliability on my end. Freelance, Nairobi, Kenya, Oct 2020 - Current Professional Singer Songwriter By profession I am a singer songwriter. I am currently signed as an artist to Universal Music Group Kenya. Other than working on my own music, I have had the privilege to work with several National and International artists such as Nikita Kering' and Sauti Sol. Here are some of the roles I've performed: • • • • Memorized, recorded and performed songs. • • Oversaw the lyrical creation of mine and other artists' musical pieces • Performed live on stage as a lead performer as well as a background performer • Contributed to marketing strategies that dealt with the promotion of various artists and songs Collaborated with managers, producers and other musicians. Learned dance routines and rehearsed with dancers prior to performances. Worked closely with other musicians to coordinate practice times and group rehearsals. Contributed to the background vocals for mine and other artists' musical pieces CONTACT Edenville Phase 1, Kiambu Road, Kiambu, Nairobi Municipality 00219 Kenya-- SKILLS • • • • • LEADERSHIP SKILLS • • • • • CONFLICT RESOLUTION • • • SQL PROBLEM-SOLVING FAST-LEARNER CUSTOMER SERVICE TEAM PERFORMANCE MONITORING MULTITASKING SCHEDULE MANAGEMENT TEAMWORK BEGINNER WEBSITE PUBLICATION C++ CODING JAVASCRIPT CODING Ncooro Academy, Rongai, Nairobi, Kenya, Jan 2021 - Apr 2021 5th Grade A ssistant Teacher This was a voluntar y position however i gained quite a bit of professional experience. The following are some of the roles and duties I performed: • Taught Mathematics, Science, English, Music and assisted during Physical Education classes. • • A ssigned and graded classwork and homework . • Built positive and encouraging classroom environment by modeling good behaviors and using positive reinforcement techniques. • Consulted with administrators and fellow educators to discuss and meet needs of individual students. • • Led music lessons for lower grades (1st and 2nd grade) Documented attendance and student grades to meet regulator y requirements. Led a literacy and reading club that supported students who struggled with reading EDUCATION September 2025 Bachelor of Science Computer Science University of London - Coursera Online March 2023 Bachelor of Science Computer Science Strathmore University Transferred in order to pursue my education with a slightly more flexible schedule, allowing me to work . June 2020 High School Diploma BTec Music Brookhouse International School, Karen, Nairobi, Kenya • • • • • Graduated at top the top of my class. Graduated with distinction. Member, Table Tennis Club. Volunteer, Mithanga AIC Primar y, Machakos. Lead Singer, Music Club. December 2018 High School Diploma Kenya Certificate of Secondar y Education Riara Springs' Girls High School, Imara Daima, Mombasa Road, Nairobi, Kenya • • • • • • Grade AGraduated in top 9% of class. Chairlady, School Choir. School Pianist Mathematics Representative Participated in Kenya Music festival and reached Nationals. LANGUAGES English Swahili Fluent Fluent VOLUNTEER-EXPERIENCE • • Volunteer, Mithanga AIC Academy, 2019 Volunteer, A ssistant 5th Grade Teacher, Ncooro Academy, 2021 HOBBIES • • • Baking Planning close knit family events Listening to music