Joy Cabotaje Chan

JOY CHAN ABOUT ME - /--13H Gemini St Cruzville Subdivision Novaliches, Quezon City, Philippines, 1124 EDUCATION Bachelor of Science in Computer Science Asian College of Science and Technology - I’m a single mom with 2 kids and 3 fur babies. I started working at the age of 16. I’m a very hardworking person, I just had time to rest only after giving birth to my kids. I’m a very loyal and dedicated person to my work, friends, and companies that I’ve been with. Trustworthy and easy to be with. WORK EXPERIENCE April 2024 - November 2024 Premier Aesthetix Installation and Construction LLC l Midland, TX USA Customer Advocate Manager Provides Productivity reports, daily updates to the owner about issues, concerns, plans, SKILLS AND EXPERTISE Customer Service Skills Techinical/Chat/Email Support Skills Leadership and Management Skills Problem solving Critical Thinking Attention to detail TOOLS Voyager Clarify Cisco Call Miner Zoho CRM Zoho Voice Sales IQ Slack Spreadsheet MS Office Suite MS Teams Zoom and strategies of the Customer Service department. In charge with Customer Service’s schedule, performance, attendance. Coordinates with the Financial institution (If necessary), takes Manager call or escalated calls. Respond to Google reviews and BBB (if necessary). February 2022 - July 2024 Teleperformance Inc. l Quezon City, Philippines Professional Services Speech Analyst - Interaction Analytics (Lead) Work from Home Setup, worked as Administrative Assistant. Creates syntax, build a category and fine tune using Callminer, and used it as a report to be sent to the client (Golden Hippo). December 2016 - February 2022 Teleperformance Inc. l Quezon City, Philippines Operations Supervisor Works with 15-20 direct reports. Delivers performance set by the clients. Coach agents with their metrics and attendance. May 2016 - December 2016 Teleperformance Inc. l Quezon City, Philippines Quality Assurance Analyst Monitor calls, making sure that agents comply with the client’s goal and call standards. September 2012 - May 2016 Teleperformance Inc. l Quezon City, Philippines Technical/Customer Support Representative Troubleshoot AT&T customers with their home phone, internet, and TV service issues. February 2010- September 2012 Aegis PeopleSupport | Makati City, Philippines Customer Service Representative Assist Expedia customer’s booking for flights, hotel, and car rental reservation. Coordinates with the hotels if there’s any special request from the customers.