Joy Bayang Cotiangco

COTIANGCO JOY B. Lianga Surigao del Sur Email-Cel#:- Personal Information Gender: Female Citizenship: Filipino Religion: Roman Catholic Father's name: Jose Cotiangco Mother's Name: Martina Cotiangco Educational Background Graduate of Bachelor of Science in Electronic Technology Bukidnon State University Malaybalay City, Bukidnon School Year- Summary of Experience Concentrix (Redbox) Customer Support Professional (Voice & Chat) Concentrix (July 20, 2016- January 11,2020) ● Work together with Redbox team and assisted rental issues ● Inbound calls ● Live Chats ● Assisting technical issues with On demand online movie streaming ● Processing refunds Alorica (Ring Central) Technical Support Representative RingCentral (January 2020 – June 5, 2020) ● Helped business Communications phone, sms, video, messaging and more ● Set up phone system ● Assisting technical issues with phone system Instant Leverage: 1 Twenty Digital Marketing (July 15,2020- July 25, 2022) Social Media Prospecting ● Social media prospecting for Real Estate (Facebook, Instagram, Linked in and email prospecting) ● Setting appointments ● Managing email accounts ● Data entry ● Cold calling HVAC Restoration Program March 30, 2022- Jan 5, 2023 ● Cold calling ● Calling home owners to upgrade their HVAC system ● Appointment setting Solar Campaign March 30, 2022- Jan 5, 2023 ● Cold calling ● Calling homeowners to participate in the community solar program ● Appointment setting State Fund Locator (Part time) ● Cold calling ● Calling homeowners to participate in the community solar program ● Appointment setting REFERENCES Kimberly Tanaya Team Leader- Concentrix (RED BOX- Anne Nirvasa Team Leader Alorica (RING CENTRAL) Jella Taguiam Instant Leverage