Joy Ann Soriano

JOY ANN SORIANO CUSTOMER SERVICE / General Virtual Assistant/ Chat@Email support/HR Recruitment PROFILE EDUCATION Seeking any Customer Service position where I can utilize my skills to help increase customer satisfaction. Strong multitasking skills, strong communication skills, fast learner, passionate and effective leadership skills to ensure quick contribution to your team. ST.URIEL COLLEGE INC. - Technical Nursing -) Southern Baptist College - Undergrad BEED Major in English -) CONTACT MAYA Beauty Salon ( Technician ) (REMOTE) CSR- Make an appointment . schedule Follow Up Call to all customers who make an appointment for the confirmation PHONE: - SKYPE: live:.cid.e172d743c55530cb EMAIL:- WORK EXPERIENCE B@G AUTO SALES ( RECRUITER) Freelance CSR- (ARIZONA) Desert Finance LLC ( Direct Client ) Process payments / extend payments, assisting customers to turn on their vehicle through GPS if they are eligible. (RING CENTRAL) TELEPERFORMANCE PHILIPPINES (Customer Service Representative) Email & Chat Support March 29, 2021 – August 5, 2021 Booking/canceling flight/process payments / FRONTIER AIRLINE Account ( In all STATES in the United States) AVAYA Watching Movies Reading Books Reading Newspaper ALORICA PHILIPPINES (Customer Service Representative) July 13, 2018– January 9, 2020 SALES SUPPORT, Process payment, Refunds, credit, discuss the bill, process orders and returns, troubleshooting. Sending email for the confirmation of the orders T-MOBILE ( In ALL States in the U.S.A ) AVAYA Handled calls per day (30-400 calls) SKILLS VIRTUAL ASSISTANT / COLD CALLING June 2019- December 2020( PART-TIME ) ( In ALL States in the U.S.A ) Real Estate/ SALES / Tools: CRM / Zoiper Handled calls per day HOBBIES • Excellent Customer Service Skills • Technical Troubleshooting • Problem Solving Skills • Time Management Skills • Hard Communication Skills • Sales • Email Management • Avaya • Multitasking Skills HR RECRUITMENT ( OUTBOUND CALLING ) DME - Dual Medical Equipment/ June 2019 - February 2020 ( PART-TIME) ( In ALL States in the U.S.A ) ZENDESK, VICI DIAL, SLACK Handled calls per day (50-60 calls) VXI Global Holdings (Account Associate) September 14, 2015 –June 8, 2018,Technical Support (troubleshooting, customer service, billing,account verification)sending email for the confirmation ( In ALL States in the U.S.A )AT&T, / AVAYA Business Owner ( Grocery Store - Business Owner for ( Restaurant - Cashier ( Rice Buy and Sell-